BIG4 Colonial Holiday Park

Health and Safety (COVID-19) in our park

For the safety of our guests and team, and to comply with current COVID-19 restrictions, guests, and their visitors, at BIG4 Colonial Holiday Park must abide by the following conditions of entry:

  • Please do not visit BIG4 Colonial Holiday Park if you or any other member of your family or booking party is unwell.

  • If you or a member of your booking becomes unwell whilst staying at BIG4 Colonial Holiday Park or anytime in the two weeks following your departure, you must advise BIG4 Colonial Holiday Park immediately by calling 02 6556 3312.

  • We encourage all guests and staff to download and activate the COVIDSafe app.

  • A mandatory registration form and statutory declaration must be signed prior to, or at, checking in.

  • Upon check in, please ensure you stand behind the red lines on the Reception floor. Please observe social distancing within the reception area, and note that currently only one persons max are allowed inside at one time.

  • Guests are required to not only check daily COVID NSW Government updates and alerts in the lead up to their stay, but also whilst staying in the park.

  • Download our GuestAssist app and use Live Chat to contact our friendly team or phone them on 02 6556 3312 to reduce visits to our Reception.

  • Social distancing requirements apply, including guests and staff remaining 1.5m apart from each other and no more than 1 person per 2 square metres.

  • Guests must abide by safe practice and hygiene rules, including frequent handwashing with warm water and soap for at least 20 seconds, before and after entering communal facilities and/or before and after any contact with surfaces that are used by more than one person.

  • Guests must abide by safe respiratory hygiene, including avoiding touching your face and ensuring you cover your mouth and nose when you cough and/or sneeze with either a tissue that you dispose of immediately after use or your bent elbow and then washing your hands.

  • All visitors must register at the office before entering the park.

  • Children must always be supervised in the park, to ensure adherence to social distancing.

  • Please refrain from shaking hands or touching anyone, outside of your booking party.

  • Hand sanitizer / hand washing stations are provided at stations throughout the park for your use.

  • Park Rules and Conditions must be followed. All staff instruction must be followed.

    Thank you for your co-operation.

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