COVID-19 - What you need to know

As government announcements re: COVID-19 evolve, we’ll bring you the latest news and information that affect BIG4 parks and their guests right here as well as on our Facebook page

Page last updated: 26 March 2020


Following the recent government updates, in particular, the advice around non-essential travel, we have made some changes that prioritise the health and safety of our owners, staff, and guests as well as the wider community.


Following State Government decisions:

Currently, BIG4 parks in NSW and QLD are closed for all travel unless you have no other place of permanent residence.

Meanwhile, BIG4 parks in all other states are currently open for essential travel only. As part of this, these parks have had to close almost all in-park leisure facilities.

In addition, some BIG4 parks outside of these states have made the difficult decision to close at this time. 


What does essential travel mean?

It is our understanding that ‘essential travel’ includes travel that is related to:

• Necessary activities for work purposes

• Essential accommodation while stopping at one location during a current road trip

• Travel on compassionate grounds

• Travel required to return to your place of residence.

For guests needing to stay with us over the coming weeks and months, we will be supporting and encouraging self-distancing and hygiene measures for your safety and that of others. This way, we will be in the best place to be able to reopen for leisure travel as soon as we are permitted.


Parks that are closed – exemptions

Our belief is that the following exemptions are in place for BIG4 parks that are closed, as per government advice

• Accommodating permanent residents

• Accommodating people with no other place of permanent residence

• Allowing visitors to visit persons referred to above. Please contact the park prior to visiting as there are some exemptions.


Got a current booking?

Due to the new travel restrictions, if you have a non-essential booking within the next 60 days, please contact the park directly to discuss your options.

While the situation is out of our hands, we are deeply sorry that your holiday plans have been inconvenienced in this way. However, this is for the greater good.

You can contact your park by clicking here.


Future bookings and BIG4 memberships

You are still welcome to renew your BIG4 Perks+ and VIPerks memberships on BIG4.com.au, as well as make a booking for later in the year and beyond. It would help us enormously if you did and would be a wonderful thing to look forward to.

We will continue to update you with any new information to support you during this period. 


Stay connected

Please also follow our social channels like Facebook and Instagram for timely information. We will continue to use these channels to inspire and entertain you with terrific travel articles, park information, and tips and hints as we all look forward to getting back on the road for a well-deserved break.

For latest information please refer to the specific state government health pages below: