Booking Terms & Conditions
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TERMS AND CONDITIONS Deposits and Payments - When booking online the whole amount is taken through a secure Payment gateway and an email with your confirmation will be sent. When booking directly through the Park a one nights deposit is taken and balance due on arrival. Changes and Cancellations – Changes and cancellations for stays must be made more than 30 days prior to arrival. If a cancellation is within 30 days of arrival in PEAK times (school holidays and long weekends) one night's accommodation is forfeited. In NON-PEAK times, a full refund is given with a minimum of 24 hours’ notice. Reception hours are 8.30am to 6.30pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Fees may apply to arrivals after 8:00pm. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation. A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. Minimum stays may apply. A one night’s stay has a $20 surcharge in cottages. Adult’s rates apply to persons above 15 years. Children rates apply to guests aged 2 to 15 years. There is no charge under 2 years. With the exception of medically certified guide dogs, dogs are not permitted. Check out time is 10am. Late check outs can be arranged at an extra charge where available. Check in time is from 2:00pm. We reserve the right to refuse a booking at any time from any person reasonably believed to: Not be the person named on the booking request Not be the person named on the credit card or not be authorised to use the card Not be able to pay for any charges May cause damage to the property of the Park or other guests May exhibit socially unacceptable behaviour Be younger than 18 years and not accompanied by a responsible person over that age Be concealing a dog or other unauthorised animal We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage cause.