Booking Terms and Conditions

Check In


Check Out


Reception Hours

8am to 8pm daily

Changes and Cancellation

Cancellation Policy:
All reservations require a deposit to be paid at the time of the reservation. Without a deposit, we are unable to make you a reservation. Any changes to reservations or cancellations will incur an administration fee of $25.00. All cancellations must be made directly with the park in writing. Upon cancellation, monies paid can be credited to a client account for future stays. Any money transferred for future stays at the parks will only be valid for 12 months from the original reservation date. No credit or refund will be available for early departures or cancellations once arrived. A credit cannot be exchanged for a refund.

Cancellations received more than 14 days prior to the reservation date, will receive a refund of monies paid minus a cancellation fee.
Cancellations made within 14 days from the reservation surrender the deposit. Any remaining monies can be refunded or applied to a client account.
Cancellations made within 48 hours of the reservation, surrender all monies paid.

School Holidays, Long Weekends
$50 Non-refundable booking fee applicable on all bookings.
Within 30 days of arrival the deposit and non-refundable booking fee is forfeited in full
Full payment is due 14 days prior to arrival and will be forfeited if cancellation occurs within 14 days of arrival.

Non-refundable tariff
Full payment required. No refunds or changes to bookings are accepted.


Pets are allowed from Mid March to November by prior arrangement (excluding April School Holidays and September/October School Holidays). NO Pets in cabin accommodation.

Deposits and Payments

Deposit is required at time of making a reservation.

We strongly advise travel insurance for all your holiday bookings to meet your personal requirements in respect to personal injury, illness, employment changes or weather conditions.

What you need to know

  • Prices are subject to availability and fluctuations may occur. The day’s best available rate will be offered at time of booking. Once you have made a reservation, you have agreed to and are locked into the day’s best available rate and our Terms & Conditions.  
  • Your tariff is confirmed for the number of guests as per your reservation. Additional charges may apply for extra guests.  If you exceed the maximum number of people available for the style of accommodation, including infants, children and adults, your booking will be forfeited on arrival.
  • Minimum nights stays apply at all times of year. Once a booking is made, bookings can not be reduced below the minimum night stay applicable at the time of booking. We do not apply refunds for early departures. 
  • At check in an imprint of a valid credit card must be provided as security for any incidental costs; including but not limited to: damage associated with the room; any and all equipment hire and Pet Policy Bond.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.