8.30am-6.00pm Monday - Saturday. 9am-4pm Sunday and Public Holidays.
All booking changes / cancellations required to be received in writing. A $30 cancellation fee will be charged for all cancellations. Low season cancellations require 30 days notification – full refund less cancellation fee High season cancellations require 60 days notification – full refund less cancellation fee Please note that if cancellation occurs less than the required notice period, there is NO refund applicable, however monies paid may be held in client account for a maximum of 12 months, to enable guest to rebook. No name changes or transfers are permitted. The tariff may vary depending on if re-booked for high / low season. Bookings made via a third party need to be cancelled via the same e.g. Booking.com, Expedia.com
Online bookings – Full payment at time of booking Park direct bookings – 1st night payable in low season, 50% of total booking payable for high season. Bookings are not confirmed until deposits are received. Late checkout may be available – check with manager at time of booking (a fee may be payable)
Tariffs quoted are for number of adults / children advised at time of quotation. The tariff will vary if the number of guests changes or if there is a tariff increase. The tariff payable is that applicable at date of arrival Adults 16 years + - Children 2 – 15 years
Contact the BIG4 National Support Office via our contact us page.
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