Booking Terms and Conditions

Check In

After 2pm

Check Out

Before 10am on day of departure

Reception Hours

8am-6pm EST, seven days a week (closed Christmas Day)

Changes and Cancellation

In the event of a cancellation during standard periods, refunds will only be given if notice is given at least seven days before arrival. During mid and high season, if a cancellation occurs less than 30 days before the stay, deposits will be forfeited. A fee of $20 will be applied to all cancellations. No refunds will be given for early departures.

Deposits and Payments

A deposit equivalent to the first nights accommodation is required at the time of booking.

What you need to know

Australian Standards state that children under nine years old should not sleep in top bunks. Please take this into consideration when making your booking. Should you have any questions, please do not hesitate to contact us on 1800 060 705 (free call) or email to Please note, that reception hours are 8am-6pm EST. We look forward to welcoming you to BIG4 Mildura Getaway.