Booking Terms and Conditions

Check In

After 2pm


Check Out

Before 10am on day of departure


Reception Hours

8am-6pm EST, seven days a week (closed Christmas Day)


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Deposits and Payments

A deposit equivalent to the first nights accommodation is required at the time of booking.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions, see below.mply with parks usual terms and conditions: In the event of a cancellation during standard periods, refunds will only be given if notice is given at least seven days before arrival. During mid and high season, if a cancellation occurs less than 30 days before the stay, deposits will be forfeited. A fee of $20 will be applied to all cancellations. No refunds will be given for early departures. Changes and Cancellation: In the event of a cancellation during standard periods, refunds will only be given if notice is given at least seven days before arrival. During mid and high season, if a cancellation occurs less than 30 days before the stay, deposits will be forfeited. A fee of $20 will be applied to all cancellations. No refunds will be given for early departures. Australian Standards state that children under nine years old should not sleep in top bunks. Please take this into consideration when making your booking. Should you have any questions, please do not hesitate to contact us on 1800 060 705 (free call) or email to stay@milduragetaway.com.au Please note, that reception hours are 8am-6pm EST. We look forward to welcoming you to BIG4 Mildura Getaway.