BIG4 Kerang Riverfront Holiday Park
Kerang, VIC

Terms and Conditions for Travelling with Pets

1. Dogs must be kept on a lead at all times when not in the guest’s caravan.
2. Dogs must be well behaved and under control at all times.
3. Dogs must not be tied up and left alone while the owners go out.
4. Owners must pick up after their dogs and put it in the bins provided around the park.
5. All dogs must be kept on a lead while walking around the park.
6. Pet blankets and accessories are not to be washed in the cabin or communal washing machines.
7. Guests are requested to advise reception of any loss or damages that may have been caused during their stay. Staff will review the situation and where necessary, charges will be applied as per the guest’s reservation terms and conditions.
8. Pets must not be allowed to bark or indulge in anti-social or destructive behaviour.
9. We regret we are unable to permit large dogs or dogs of a breed that may cause other guests to experience anxiety or fear for their safety. For this reason, breeds such as rottweilers and pit bull terriers and other "Dangerous Dogs” as defined in 34A of the Domestic Animals Act 1994 are prohibited within the park
10. The decision to allow a guest with a pet into the park is at the Manager’s absolute discretion at all times.
11. The Manager reserves the right to ask any guest with a pet to leave immediately if the above rules are not complied with or the pet is causing a nuisance.
12. The breed and size of the dog must be declared at the time of reservation.

These conditions are aimed at ensuring everyone has an enjoyable stay at our Park.

FOR DOGS TO BE PERMITTED IN PARK CABINS, THEY MUST MEET THE FOLLOWING CRITERIA:

1. The breed and size of the dog must be declared at the time of reservation.
2. Dogs must be house trained and well behaved.
3. Dogs are not permitted on the beds or couches within our cabins.
4. Dogs can only go in specified pet friendly cabins
5. Dogs are not to be left alone in the cabin or tied up outside while the guests go out
6. Though we understand that dogs do bark, excessive and ongoing barking is not ideal for guests to enjoy a peaceful getaway.
7. Dogs that shed excessively will not be permitted inside the cabins
8. For the health and safety of all our guests and their pets, all visiting dogs must be treated for fleas prior to arrival and be up to date on all vaccinations as required
9. An additional ‘Nightly Pet Charge’ for all cabin bookings will be applied at $5.00 per pet, per night. This amount is payable on check in.
10. An 'Excessive Cleaning Fee' (from $150) will be charged if a cabin is left in an unacceptable condition due to pets e.g. pet hair on beds/couches etc.
11. The acceptance of pets (including but not limited to dogs), is at the ultimate discretion of Management. Acceptance may be revoked at any time.

These conditions are aimed at ensuring everyone has an enjoyable stay at our Park.