Office hours are 9am-8pm 7 days a week.
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
Pets are permitted on selected caravan/tent sites (outside of Summer School Holidays and Public Holiday Long Weekends) with prior permission from management.
A deposit of the first nights rate, will be taken at the time of booking. Balance of the stay must be paid on arrival.
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: If a reservation has to be cancelled and at least 14 days notice is provided the deposit will be refunded in full. Cancellations within 14 days of the date of arrival will forfeit the full deposit. Where a customer fails to arrive on the check in day without prior arrangement the reservation will be cancelled and the entire deposit will be retained. Please note there are no refunds for early departure.