Booking Terms and Conditions

Check In

After 2pm

Check Out

By 10am

Reception Hours

Office hours are 9am-5pm 7 days a week.

Changes and Cancellation

Cancellations of a booking received more than 30 days prior to the arrival date, can be processed in 2 ways:

  • The deposit amount is refundable, less a $30 administration fee per booking, or
  • The full deposit amount is held as a credit to put towards a future stay with BIG4 Launceston Holiday Park, to be used within 6 months. Credits are non refundable.
    Cancellations received within 30 days of your arrival date will result in the forfeit of the deposit and full balance paid.
    Cancellations must be made in writing, via email.

    Changing your reservation/s
  • Change of dates must be made up until 30 days prior to arrival, subject to availability.
    Change of dates made within 30 days are also subject to availability. Any changes of rates for the new travel dates will require payment of the difference at the time the changes are applied.
    Reducing the number of nights for a current booking, (within 30 days of arrival), will result in a held guest credit for 6 months – these nights are non-refundable.
    Any minimum night stays that were current at the time of your booking will still apply.
    Early departure: No refunds or held credits will be given should you decide to reduce your stay as an in-house guest.


Pets are permitted on selected caravan/tent sites and cabins outside of Summer School Holidays with prior permission from management.

Deposits and Payments

To confirm your reservation/s, a deposit is required at the time of booking via credit card or BPAY. Payment of the deposit via BPAY requires actioning immediately to allow for processing, in order to confirm the reservation.

Failure to receive a deposit will result in automatic cancellation of the booking/s.

Payment of the final remaining balance is due prior to 30 days of your arrival date.

What you need to know

Travel insurance and weather events
It is highly advised to look at travel insurance for cover due to unforeseen circumstances including weather events/conditions, event cancellations, medical expenses, health pandemics and loss or damage to personal baggage. Within the cancellation period of your booking, a refund will not be made due to weather conditions/events.

Pets are permitted on designated sites and cabins with prior approval from management subject to the conditions of our Pet Policy. Pets are not permitted in the Park during Summer School Holidays. Please check with our Guest Services Team for exact dates.

Strictly only one vehicle is allowed per site/cabin. Limited parking for additional/visitor’s cars is available outside the front fence of the park. Please contact reception prior to arrival if you are bringing a trailer or boat as we cannot guarantee space to park these on-site.

Fires are not permitted in the park (including coal based BBQs), other than our seasonalcommunal Fire Pit which is to be lit and managed by park staff only.