Booking Terms and Conditions

Check In

Sites: after 11am, cabins: from 2pm


Check Out

Sites and cabins: 10am


Reception Hours

Office Hours: 8:30am-6pm weekdays and 9am-5pm weekends. These hours are extended during peak periods. As a courtesy please make arrangements for out-of-hours arrivals and departures with office staff prior to your stay.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Dogs: As part of the new Holiday Park Policy we now allow well-behaved dogs all year round, including all peak periods, however they are not to be taken into any cabins or other park buildings with the exception of registered Guide Dogs.


Deposits and Payments

A deposit or payment in full by credit card is required at the time of booking. The park will process this against your credit card and send a confirmation email. If you have made arrangements to direct deposit your payment(s), please provide your reservation number and name as a reference: BSB: 087-728 ACCT: 732349902. Peak period payments require full payment prior to arrival: Christmas by 1 November and Easter by 1 February. These can be paid in instalments via arrangements with reception.


Fees

Site Extras: $15 per adult, $10 per child (3-14 years old) per night. Cabin Extras: $22 per person per night. Bonds: A bond payment may be requested at time of booking or check-in. This will be refunded within five days based on satisfactory inspection of the accommodation/satisfactory behaviour of the client(s)/group. Damage/Undue Cleaning: Any damage or extra cleaning as a result of your stay will result in extra charges being applied to your account and processed on your credit card.


What you need to know

COVID-19 Flexi Booking Policy:  To support you during the COVID-19 situation, we’ve implemented a flexible booking policy for current and future bookings. This policy makes it easier to change your booking dates should an issue arise as a direct result of COVID-19. Guests will have the option to change the date of their booking or accept a credit valid for up to 12 months should any of the criteria, listed below, impact their planned stay: You or an immediate family member tests positive to COVID-19 You are forced into self-isolation You are awaiting the results of a COVID-19 test A state or government directive is issued and means you are no longer able to travel to or from your destination Proof in the form of a guest declaration will be required. Administration Fee for Cancellations (outside COVID restrictions): Here at BIG4 Ulverstone Holiday Park, we endeavour to do all we can to make your stay with us enjoyable. We understand that at times you may need to change or cancel your travel plans so the following cancellation conditions apply: Off Peak: Outside of 28 days - *Refund of payment less a $25 administration fee. Off Peak: Within 28 days - *Full payment will be forfeited. Peak: Outside of 28 days - *Refund of payment less a $50 administration fee. Peak Period and Special Events: Within 28 days - *Full payment will be forfeited. Bookings will only be accepted if the minimum number of nights have been booked as per our park policy both for peak, shoulder and off-peak bookings. Please contact reception for clarification on 03 6425 2624 or info@big4ulverstone.com.au. We offer flexible check-in and check-out options for Spirit of Tasmania travellers.  Please advise us of your ETA and we will ensure you are able to arrive and depart at a time to suit. ABN: 50 534 151 461 ACN: 602 363 584 In Park Perks Early check in is subject to availability, can only be confirmed on the morning of check in. Late check out is subject to availability, can only be confirmed on the night prior to check out. Free movie/DVD hire is subject to availability.  Complimentary daily linen change for cabins (on request). Must be requested at Reception. Free doggy treat on arrival