Sites 12pm & Cabins 2pm
Before 10am on day of departure
8:30am - 6.00pm, seven days a week (hours may vary seasonally)
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
BIG4 Port Elliot is a ‘Pet Friendly’ holiday park that allows dogs most of the year, excluding from the 15th of December to 28th January, any peak periods and the long weekends. We offer multiple accommodation options available to book so you can bring your favourite pet with you for your next stay. To ensure that you enjoy your stay with our other guests, we must ensure that all dog owners take full responsibility for their pet and ensure they do not disturb other guests when on the property.
All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night's tariff. Full payment may be required by a designated date; this will be supplied upon booking booking (approx. 30 days for peak and selected shoulder periods).
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Any changes to reservations, or cancellations will incur an administration fee*. No credit or refund will be available for early departures or cancellations once arrived. Off Peak Periods: Cancellations received more than 14 days before the reservation date, will receive a refund of monies paid minus a cancellation fee. Cancellations made within 14 days of the reservation surrender the bond. Cancellations made within 48 hours surrender all monies paid. Shoulder Periods: Cancellations made before the designated date will receive a refund of monies paid minus a cancellation fee. Cancellations made after the designated full payment date will surrender all monies paid. Peak and Shoulder Periods Cancellations made before the designated full payment date, will receive a refund of monies paid minus a cancellation fee.Cancellations made after the designated full payment date surrender all monies paid. If the site booked can be resold, monies paid (minus a cancellation fee) will be refunded. Park Rules Please take a few minutes to read over our Park Policies and Rules Kiosk and Office Hours: 8.00am – 6.00pm daily, however these may vary in busy periods Check-in time: Sites 12pm and Cabins 2pm Check-out time: Sites and Cabins 10am Unfortunately we cannot guarantee particular numbered sites or cabins We only permit 1 set-up (caravan, camper trailer, family tent) per site. We only permit 1 vehicle per site. If you have a 2nd vehicle that you wish to park on site (only in off peak times) an additional fee will be charged All linen is provided in the cabins. Late checkout is offered and applies to off peak, site bookings only and is subject to availability, for a small fee. This gives you until 5pm to checkout. We require a minimum stay over holiday periods. Important Information Please keep your site tidy and use the facilities provided for washing clothes, drying clothes, discharge of sullage water and rubbish disposal. Everyone appreciates a well kept site, so please remember that we do not allow trenches to be dug in the park, under any circumstances Misuse of the boom gates (this includes allowing other vehicles, other than your own into the park) and amenities block security pin pads will result in eviction from the park. No refund will apply In the interests of all guests enjoying their stay, we ask that excessive noise is ceased by 10pm Designated paths and roads are to be used at all times when walking around the park No fires are not permitted in the park We have many trees in our park that drop branches and debris. Staff are continually pruning to reduce the problem. Major contract pruning is also carried out twice yearly to further reduce the risk. We cannot accept any responsibility what so ever for personal injury or damage to personal property from falling branches or debris. New arrivals and guests must report at the before entry to the park In the interest of safety, the speed limit throughout the park is walking pace only We consider ourselves a family friendly park where bicycles are permitted. However, it is essential that helmets are worn at all times. For safety reasons, no bicycles are to be ridden after dark Park Management reserves the right to evict any person who fails to obey the park rules Prices subject to change without notice. Bookings Policies Bookings/Cancellation Policy All reservations require a bond (deposit) to be paid at the time of the reservation. Without a bond, we are unable to make you a reservation. The minimum bond payable is equal to one night’s tariff. Peak and Shoulder Periods Full payment may be required by a designated date; this will be supplied upon booking (approx. 30 days for peak and selected shoulder periods).
Contact the BIG4 National Support Office via our contact us page.
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