Check In
12:00pm Check In for Sites - 2:00pm Check In for Cabins
Reception Hours
Monday: 8:30am - 5pm Tuesday: 8:30am - 5pm Wednesday: 8:30am - 5pm Thursday: 8:30am - 5pm Friday: 8:30am - 6pm Saturday: 8:30am - 6pm Sunday: 9am - 5pm
Changes and Cancellation
Cancellations by Guests.
An administration fee is charged for all cancelled bookings.
Full refunds, less administration fee, are available for cancellations made more than 30 days prior to scheduled arrival or the deposit may be transferred to a new booking within a twelve month period from the date of cancellation.
50% refunds, less administration fee, will be available for cancellations made more than 15 but less than 30 days prior to scheduled arrival or the full deposit may be transferred to a new booking within a twelve month period from the date of cancellation.
Deposits shall be forfeited where cancellations are made with less than 15 days notice prior to scheduled arrival or the full deposit may be transferred to a new booking within a twelve month period from the date of cancellation.
Re-bookings must be in the name of the original reservation ie they are not transferable to another party.
Note: Rollovers of bookings are not permitted whereas re-bookings are accepted ie the guest must contact the Park Managers to change the dates of bookings as no automatic rollover will occur.
Reservations cancelled or altered at the commencement of or during occupation do not qualify for any refund and the monies paid will be forfeited by the guest.
Non-arrivals or guests who fail to notify of cancellations will forfeit monies paid.
Cancellation by Management
We reserve the right to cancel bookings where confirmation has not been made prior to two weeks before the date of arrival.
Checking In and Out
Sites Check In: 12pm
Cabins Check In: 2pm
Check Out: 10am
Alternative Check In and Check Out times can be requested and arranged depending but cannot be guaranteed.
Pets
The BIG4 Normanville Jetty Holiday Park is a pet friendly Park and pets under restraint are welcome, we have 14 pet friendly cabins, an additional fee of $15 per dog per night is required. However, no pets are permitted in, on or around our not pet friendly cabins. Patrons who breach this rule shall be charge a cleaning/deodorising fee of $275.
Deposits and Payments
Deposits.
The first night’s tariff is required as a deposit for all bookings.
The Total accommodation account required to be paid two weeks before arrival date of the booking.
Tariffs. Two adults are included in the tariff for any site or cabin. Additional adults or children five years or older attract an additional tariff.
Refunds After Arrival. Unless prior arrangements are made, payment for all bookings must be made in full prior to check-in time. Please note that no refunds or credits will be permitted after arrival should you vacate early.
What you need to know
Vehicles/Vans and Pleasure Craft
Only motor vehicles, caravans and pleasure craft that are road or sea worthy, registered and insured are permitted in the Park. One only motor vehicle, one caravan and one pleasure craft can be on sites where space permits.
Visitors Vehicles
No visitors vehicles are permitted in the Park. Vehicles may be parked in the public car park adjacent to the caravan park.
No Smoking Policy. All internal areas including accommodation and other buildings are non smoking areas. A $275 cleaning and deodorising charge will be applied if this policy is breached.
Visitors. As a guest of the Jetty Caravan Park Normanville, you are responsible for your visitors. All visitors are to report to the office on arrival. If any visitor has not vacated by 10am you will be charged the extra person rate.
Inappropriate Behaviour. We reserve the right to eject any guest from the park deemed to be behaving in a socially unacceptable manner; that is causing damage or disturbing other guests; who is using unacceptable language; or who is otherwise breaching the Park’s rules. No refunds will be given in such circumstances and charges will apply for any damage caused, losses or extra cleaning that result from this behaviour.
We reserve the right to refuse a booking at any time from any person reasonably believed to not be the person named on the booking request or the person named on the credit card; from anyone not authorised to use the card; from anyone not able to pay for any charges; from anyone who may cause damage to the property or to other guests; from anyone who exhibits socially unacceptable behaviour; from anyone who may be younger than 18 years of age and not accompanied by a responsible adult.
Boom Gate. The code given to you at check in is for your use at all times and not to be given to visitors, no tailgating is permitted to enter the park, any vehicle unable to exit the Park due to entering the park incorrectly or when not permitted, will be charged an exit fee. Anyone found to be giving their code to other parties may result in their accommodation being terminated.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.
