Booking Terms and Conditions

Check In

After 2pm (unless by prior arrangement)


Check Out

Before 10am on day of departure (unless by prior arrangement)


Reception Hours

8.00 am to 6 pm 7 days a week


Changes and Cancellation

Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 August 2020. Please contact the park for further details.


Pets

Unfortunately we cannot accommodate pets at BIG4 Beachcomber Coconut Holiday Park due to the close proximity of the endangered Southern Cassowary which roam the park. We can refer you to dog boarding facilities nearby.


Deposits and Payments

A minimum one night’s stay deposit will be charged at the time of making your reservation, with the balance to be paid:• Upon arrival for off peak period bookings; or• At least 14 days prior for peak period bookings. This streamlines your check in process during our busy period and means you only need pick up your keys at reception and drive in. More time to relax and enjoy your stay with us.


Fees

Your visitors are welcome to enjoy the park’s amenities with you during the day. All visitors must check in at reception and are subject to the same terms and conditions as other guests. A day pass fee will be charged for each person, regardless of age. Overnight guests are also welcome to join you upon paying the additional person rate for your accommodation


What you need to know

Refer to the below for changes and cancellations policy for bookings arriving after 1 September 2020. Changes and Cancellation: A change of plans is a common occurrence and we aim to assist you in any way we can. Deposits paid can be transferred to future bookings where they will become non refundable. All cancellations will incur a minimum $20.00 administration fee. Our refund policy is as follows:• A full refund, less administration fee, if cancellation is received more than 14 days prior to arrival date.• A full refund, less a one night’s accommodation charge, if cancellation notice is received between 1-14 days prior to arrival.• No refund for less than 24 hours notice. Funds can be transferred to a future booking which will become a non refundable deposit on a future stay to occur within 12 months. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.