Booking Terms and Conditions

Check In

After 2pm (Cabins) - After 11am (Sites)


Check Out

10am


Reception Hours

7.30 am to 7.30 pm daily (Christmas Day - 9.00 am to 11.00 am)Seasonal time changes may occur, please check our website or at reception for up to date times


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Sorry no pets are permitted.


Deposits and Payments

A deposit is required to secure every booking and must be paid at the time of booking. The minimum deposit is 1 night’s accommodation cost. Payment of deposit must be made by cash, credit card (MasterCard or Visa only) or EFTPOS. All guests are required to provide photo ID and a credit card for security on check-in. Bookings may be cancelled without notice if the deposit is not received by the agreed due date. Balance of payment for booking is required on arrival by cash, credit card or EFTPOS. (Please note that cheques are not accepted)


Fees

The tariff is based on the number and type of guests for the specified time and duration. Any amendments may change the tariff.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: A fee of $20.00 will be charged for any cancellations. If a cancellation is within 28 days of arrival a cancellation fee equivalent to 1 nights deposit will be forfeited. No refunds apply for early departure. Flexible Booking Policy: We currently have a flexible booking policy in place to reassure our guests they can book with confidence in these uncertain times. If you need to change or cancel your booking because of COVID-19 restrictions you can do so up to 72 hours prior to arrival. We can offer you the option to amend your booking or receive a full credit to use within 12 months. This applies to bookings arriving up until 31st August 2020 after which our regular terms and conditions will apply. Please don’t hesitate to contact our reception if you have any queries regarding this policy. Changes and cancellations policy for bookings arriving after 1 September 2020: Changes and Cancellation: A fee of $20.00 will be charged for any cancellations. If a cancellation is within 28 days of arrival a cancellation fee equivalent to 1 nights deposit will be forfeited. No refunds apply for early departure. The management endeavours to hold the accommodation/site booked, however, they reserve the right to transfer the booking to a similar accommodation for the same period. In accommodation with triple bunk beds, children under the age of 9 are not permitted to use the top bunk and children must not play on the top bunk. We reserve the right to refuse entry into BIG4 Rowes Bay Beachfront Holiday Park. A full refund will be issued under these circumstances. Persons under 18 years of age must be accompanied by a parent or guardian.