Booking Terms and Conditions

Check In

11am For Sites / 2pm for cabins


Check Out

10am


Reception Hours

8am - 6pm Monday - Saturday8am - 5pm Sunday


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Sorry we are NOT pet friendly :(


Deposits and Payments

Value Season - 1 Night payment in full Shoulder - 2 Nights payment in fullPeak - 2 Nights payment in fullChristmas - 2 Nights payment in full upon booking and balance paid in full no later than the 1st of December (in the year of the booking)


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Value and Shoulder Season•Cancellations notified 7 days or more prior to the booking will be refunded, less a $30.00 administration fee.•Cancellations notified less than 7 days prior to the booking will forfeit the deposit.Peak Season (Christmas, Easter, Public Holiday Long Weekends)•Cancellations notified 28 days or more prior to the booking will be refunded, less a $30.00 administration fee.•Cancellations notified less than 28 days prior to the booking will forfeit all monies paid. TERMS & CONDITIONS OF AGREEMENT: Check out time is strictly 10.00am. All keys are to be returned on check out to reception or placed in designated key box. All guests shall accept liability for themselves, their children, furniture, fixtures and all fittings in the accommodation - fair wear and tear accepted. Children under the age of nine years must not use a top bunk. Parents and/or guardians must supervise children in a cabin at all times. Guests must comply with park rules and regulations as a condition of stay, as displayed on receipt or on request. BIG4 Maroochy shall not be responsible for personal injury, or be liable to compensate guests for loss, theft or damage of any vehicle or personal property on or brought into the premise. BIG4 Maroochy suggests that guests securely lock their accommodation and or motor vehicle when unoccupied. You authorise the Park Owner to charge the credit, charge or debit card ('Card'), the imprint of which or the number of which You provide to the Park Owner, in respect of all charges due and payable in respect of the services and accommodation provided to You in the Park and in respect of any damage or loss you cause to the Park Owner. If You present a Card on making your booking, or at the commencement of your stay in the Park, You also authorise the Park Owner to reserve credit with, or obtain an authorisation from, the Card issuer in an amount up to the expected cost of your accommodation and other services plus [$200 (inclusive of GST)] or other such amount advised at time of your arrival or reservation. If the Park Owner charges Your Card for damage or other loss you cause, it will promptly notify You of the amount so charged and provide details of the damage. If You dispute the damage or the amount charged, You may contact the Park Owner. The Park Owner will deal promptly with any dispute and, if it reasonably considers that any amount should be refunded to You, will promptly credit that amount to Your Card.  Your Card may be so charged within 60 days after the end of your stay, notwithstanding that any particular charge or amount could have been but was not charged on or before your departure. Generally - no refunds will be issued. Please refer to our cancellation and refund policy. NO smoking in accommodation or in/around community areas (ie amenity blocks, office, swimming pool, etc). Please note: (i) A $200 cleaning fee may be added to your bill if we find evidence of smoking inside your room;  (ii) a cleaning fee of up to $90 may be added to your bill and charged to your credit card should the accommodation be left in an unsatisfactory state which would require extra cleaning to be applied.