Booking Terms and Conditions

Check In

Check-in is after 2pm for cabins, and after 11am for sites.


Check Out

Check-out is strictly 10am


Reception Hours

Reception hours are 8am until 6pm. Guests arriving outside these times must contact park reception during reception hours on 08 8983 1169 to make alternate arrangements.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Dogs are welcome on application at manager's discretion. Please contact us directly on to discuss your pet and travel needs.


Deposits and Payments

A credit card deposit equivalent to the first nights accommodation is required at the time of booking. The park will process a charge against your credit card and send a confirmation. The balance is due on arrival.


Fees

Day visitors welcome at managers discretion at a cost of $12 per person.Late check-outs incur a fee, please ask at reception upon your request for late check-out.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: All deposits are non-refundable if your booking is cancelled less than 48 hours prior to arrival date. All cancellations of more than 48 hours from arrival date will incur a 10% administration fee. No refunds on early departures.All fees and tariffs are subject to change without notice. PLEASE NOTE: During the peak season (June - September) no extensions will be granted on day of departure. If you wish to extend your stay please do so the day before your departure date. PLEASE NOTE: Any special requests (such as a specific site or cabin) are noted on your booking but are not guaranteed.