Booking Terms and Conditions

Check In

Check-in is after 2pm for cabins, and after 11am for sites.


Check Out

Check-out is strictly 10am


Reception Hours

Reception hours are 8am until 6pm. Guests arriving outside these times must contact park reception during reception hours on 08 8983 1169 to make alternate arrangements.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Dogs are welcome on application at manager's discretion. Please contact us directly on to discuss your pet and travel needs.


Deposits and Payments

A credit card deposit equivalent to the first nights accommodation is required at the time of booking. The park will process a charge against your credit card and send a confirmation. The balance is due on arrival.


Fees

Day visitors welcome at managers discretion at a cost of $12 per person.Late check-outs incur a fee, please ask at reception upon your request for late check-out.


What you need to know

COVID-19 Flexible Booking Policy: 
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply: 

  • You, or an immediate family member, have COVID–19 at the time of stay or you have tested positive for COVID–19 within 7 days prior to arrival:
  • Under a local health or government directive, you are required to self-isolate because you have been identified as a contact of a person who is a reported or suspected case of COVID-19 (note: the self-isolation requirements vary depending on the state and/or circumstances); or 
  • A State Government or Commonwealth Government directive is issued and means you can no longer travel to, or from, your destination. 

Note: You may be required to provide reasonable evidence that the above circumstances apply. 

Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay. 

To utilise this policy a guest must have made their booking on big4.com.au.  Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. 

Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions. 

All deposits are non-refundable if your booking is cancelled less than 48 hours prior to arrival date. All cancellations of more than 48 hours from arrival date will incur a 10% administration fee. No refunds on early departures.All fees and tariffs are subject to change without notice.

PLEASE NOTE: During the peak season (June - September) no extensions will be granted on day of departure. If you wish to extend your stay please do so the day before your departure date.

PLEASE NOTE: Any special requests (such as a specific site or cabin) are noted on your booking but are not guaranteed.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.