Booking Terms and Conditions

Check In

2pm


Check Out

10am


Reception Hours

Peak Season Opening hours (April - October) 7.30am - 8.00pm - 7 days a week. Low Season Opening hours (November - March) 8.00am - 7.00pm - 7 days a week


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

No Pets


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with parks usual terms and conditions:
CANCELLATION POLICY:
If arrival date is between 1st November and 31st March, deposits will be refunded only if notified before 9am on the day before scheduled arrival date. A cancellation fee of $20 applies. There are no refunds for early departures.
If arrival date is between 1st April and 31st October, deposits will be refunded only if notified 30 days before scheduled arrival date. If less than 30 days notification, deposits will be refunded only if the site or cabin is resold. A cancellation fee of $20 applies. There are no refunds for early departures.
Please note there are Special Event cancellation policies for Major events in Alice Springs. 

Members of BIG4 Holiday Parks of Australia are eligible for their 10% discount on their booking only, to the value of $50.00. Please have your membership number upon booking and present your membership card on arrival.

School groups are not permitted in our cabin accommodation. School groups must contact reception for Bunk House pricing and availability.

TERMS AND CONDITIONS

Minimum nights:
Minimum night stays apply during June and July, Easter and Christmas and other special events.

We do not guarantee sites:
Whilst every endeavour is made to secure particular sites for guests we reserve the right to move guests within the specified category or upgrade where necessary. Management reserves the right to relocate or change the site number/accommodation number after booking. You will be allocated the most appropriate site on check-in.

Check out time:
Check out time for both accommodation and sites is strictly 10am. Late departures up to 4pm are available subject to availability and an additional fee applies.

Check in time:
Check in time is 2pm. Sites may be ready earlier, but please check before your arrival. Accommodation is generally not ready earlier than 2pm, as we need time to clean for your arrival. Please do not arrive earlier than the nominated check in time without prior approval, as we do not wish for you to be offended that entry to the Park may be refused until 2pm.

Cleaning and Damages:
By entering the Park, a guest agrees to leave their accommodation/site and any facilities used in sound, clean and tidy condition. If the cabin or site is found to be excessively dirty, the guest accepts they will be charged an excess cleaning fee of $60 per hour until clean. All damages, breakages or losses to the property of the Park, including furniture and furnishings, are to be reported and paid for by the guest. Any faults or breakages discovered by the guest must be reported within one (1) hour of arrival or we may consider damages to be responsibility of the guest.

Photography:
By entering our Holiday Park, you and your child/ren consent to being photographed from time to time using the facilities for the purposes of being included in promotional material of BIG4 MacDonnell Range Holiday Park.

Rebooking in Peak periods:
Guests staying onsite during special events have first preference to rebook that same site/accommodation for the following year, provided they do so before they depart. Conditions apply regarding dates offered. Minimum nights stay apply. See Reception for details.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.