Booking Terms and Conditions

Check In

After 2pm


Check Out

Before 10am


Reception Hours

8am - 6pm everyday except Sundays and public holidays where the office operates 9-5pm


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Selected pet friendly cabins and site accommodation available. Please contact our friendly reception team prior to booking, and view our full pet policy.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID – 19 • You are forced into self-isolation • You are awaiting the results of a COVID – 19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions:  Full booking terms and conditions are available at:  https://www.nrmaparksandresorts.com.au/terms-conditions-and-policies/ For bookings placed at BIG4 NRMA South West Rocks prior to 3 December 2019, booking terms and conditions are available at: https://www.nrmaparksandresorts.com.au/terms-conditions-and-policies/south-west-rocks