Booking Terms and Conditions

Check In

After 2pm - please contact reception during reception hours for late check-ins (after 5pm)


Check Out

Before 10am


Reception Hours

9am–5pm daily, including public holidays.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Deposits and Payments

A deposit is required at the time of booking. The park will process a charge against your credit card and send confirmation to the email address supplied.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Any cancellation will have a $50 booking fee applied, if cancelled within 7 days of arrival no refund will be applicable. If you do not notify the park of your cancellation or if you do not arrive on the day of your scheduled arrival date, your reservation will be cancelled by the park owner without refund of any paid deposit. On making a payment you automatically agree to the following terms and conditions:

Deposits and Payments: A deposit is required at the time of booking. The park will process a charge against your credit card and send confirmation to the email address supplied.

Changes and cancellations: If you do not notify the park of your cancellation or if you do not arrive on the day of your scheduled arrival date, your reservation will be cancelled by the park owner without refund of any paid deposit.

Deposits for reservations made will only be refunded if you notify the park of your cancellation at least 7 days prior to your scheduled arrival (less an administration fee of $50). If you provide less than the required period of notice of cancellation, your deposit will only be refunded if the category of site or cabin that you booked is able to be resold.

Special Promotions: Bookings made under special promotional discounted rates (advance purchase, stay pay deals, etc.) are heavily discounted, required booking deposits must be paid in full at the time of booking, changes or cancellations are not permitted, no refunds will be issued for cancellations or change of date.

Early Departures: We do not refund should you cut short your reservation or holiday.

Damages: Damages, extra cleaning fee or caretaker call out fee may be charged to your account if deemed necessary by manager, up to $250.