Booking Terms and Conditions

Check In

After 11am on sites and after 2pm in cabins on day of arrival


Check Out

Before 10am on day of departure


Reception Hours

Reception Hours are 8am – 6pm, 7 days a week.


Changes and Cancellation

When you cancel your booking, fees may be charged under the following circumstances, which vary by season:

  • Premium season: Cancellations within 30 days of arrival will incur a cancellation fee equal to the total booking value
  • High season: Cancellations within 14 days of arrival will incur a cancellation fee equal to the total booking value
  • Mid season: Cancellations within 72 hours of arrival will incur a cancellation fee equal to the first night’s accommodation/site rate
  • Low season: Cancellations within 24 hours of arrival will incur a cancellation fee equal to the first night’s accommodation/site rate

 Any refunds due will be processed to the same payment method which was used to pay for the booking.
All refunds in excess of $1000.00 will be processed via Electronic Funds Transfer within 30 days of booking cancellation.
Administration Fee: Where a refund is due, a $30 administration fee will be charged. This fee can be credited to a future booking if returning within 12 months of the initial cancellation.


Deposits and Payments

A deposit is required to secure each reservation. For all phone bookings a deposit equal to the first night’s accommodation/site tariff must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. We accept Visa and MasterCard for online and phone bookings and Direct Deposit and Cheques for phone bookings only.
Final payment dates for bookings vary by season:

  • Premium season: Final payment due 30 days prior to arrival
  • High season: Final payment due 14 days prior to arrival
  • Mid and Low season: Final payment due on arrival

Accommodation bookings will be required to provide a credit card as security against incidentals during your stay. If there is no credit card on the booking, a $200 cash bond will be required. This bond will be refunded on departure.


What you need to know

You can view our full booking terms here

​BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 member park and therefore BIG4 Holiday Parks will not accept any responsibility.