After 11am on sites and after 2pm in cabins on day of arrival
Before 10am on day of departure
Reception Hours are 8am – 6pm, 7 days a week.
Cancellation/ Refund/ Booking Policy
Refunds of deposits and fees paid are available under the following circumstances. All cancellations and/or refund requests must be provided in writing.
Premium/High Period Bookings (bookings placed before 22 December)
• Cancellations providing more than 28 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations inside 28 days of the scheduled arrival date will result in forfeiture of all monies paid.
Premium/High Period Bookings (bookings placed on or after 22 December)
• Cancellations providing more than 60 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations providing 30 to 60 days’ notice in relation to the scheduled arrival date will result in forfeiture of the first night accommodation cost.
• Cancellations inside 30 days of the scheduled arrival date will result in forfeiture of all monies paid.
Mid-Season Bookings
• Cancellations providing more than 14 days’ notice in relation to the scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations inside 14 days of the scheduled arrival date will result in forfeiture of all monies paid. Low Season Booking
• Cancellations providing more than 24 hours’ notice in relation to scheduled arrival date are fully refundable, less a $30 administration fee.
• Cancellations inside 24 hours of the scheduled arrival date will result in forfeiture of all monies paid.
A deposit is required to secure each reservation. For all phone bookings a deposit equal to the first night’s accommodation/site tariff must be paid at the time of making the reservation. Reservations will not be guaranteed without a deposit. We accept Visa and MasterCard for online and phone bookings and Direct Deposit and Cheques for phone bookings only.
For all online bookings payment must be made in full at time of booking.
Peak & Premium Seasons
• First night deposit for cabins and $100.00 for sites at the time of booking.
• Christmas / January school holidays balance is to be paid in full by 31 October.
• Easter / April school holidays balance to be paid in full on 28th February.
• September / October school holidays balance due on 31 August.
Mid & Low Seasons
• First night deposit for cabins and $50.00 for sites at the time of booking with the balance to be paid on arrival. • June long weekend first nights tariff at the time of booking with the balance to be paid on arrival.
• July school holidays first nights tariff at the time of booking with the balance to be paid on arrival.
