Our promise to you...

At BIG4, the health, safety, and happiness of our guests and members – as well as our park staff – is top priority.

We want you to be able to book a stay with confidence and enjoy your break to its fullest. So, we’ve developed the BIG4 Brand Promise, which includes these key pillars. 

1. Health and safety first

Our BIG4 parks have adopted stringent health and safety practices during the COVID -19 pandemic. All parks are following the COVID-19 management and health and safety guidelines of their relevant Caravan and Camping State Association which have been based on the relevant National and State directions and principles.

2. Best price guaranteed

We know that more than ever it’s important that we’re all getting the best value we can, and our Best Price Guarantee does just that. We promise that BIG4.com.au will offer the best rate at the time of booking for accommodation and sites at all BIG4 Holiday Parks. And if you do happen to find a better price for the same park at the same time anywhere else online, we'll match it. That’s our promise to you. 

See best price guarantee terms and conditions here

3. Don’t stay, don’t pay 

At BIG4, we want you to have the best experience possible. So, if you aren’t satisfied with your accommodation and surroundings within one hour of arrival at any of our BIG4 parks, you can choose to leave and receive a full refund*.

* Cancellation charges may apply depending on circumstances and individual park T&Cs.

Start planning your next BIG4 break here 

*Terms and conditions apply and can be viewed here.

The BIG4 brand promise does not apply to partner parks.