BIG4 Middleton Beach Holiday Park

DEPOSIT & CANCELLATION POLICIES

• A deposit is required for all bookings that fall wholly or partially within the respective higher season period at the time of booking.
• Bookings are not confirmed until the deposit is paid.
• Cancellations must be in writing by either email or mail.
• Please check your departure dates carefully as no refund is given on early departures.

Low season (June-August, excluding all Public Holiday/Long Weekends, and School Holidays)

• Deposit accommodation/all sites: 25% of booking.
• Deposits for reservations made for Low-Season will only be refunded,
  less a $30 cancellation fee, if you notify us 14 days prior to your scheduled arrival date.
• If you provide less than the required notice, your deposit will be forfeited.
• Remainder can be paid on check-in.

Mid season (End of Christmas School Holidays-June, September-Start of Christmas School Holidays, excluding all Public Holidays/Long Weekends and School Holidays)

• Deposit accommodation/all sites: 25% of booking.
• Deposits for reservations made for Mid-Season will only be refunded,
  less a $30 cancellation fee, if you notify us 30 days prior to your scheduled arrival date.
• If you provide less than the required notice, your deposit will be forfeited.
• Remainder has to be paid three days prior to arrival and the full amount will be forfeited for cancellations prior to arrival.

High season (Start of Christmas School Holidays - End of Christmas School Holidays, Easter and all Public Holidays/Long Weekends*)

• Deposit accommodation/all sites: 50 % of booking.
• Deposits for reservations made for High Season will only be refunded, less $50 cancellation fee, if you notify us 60 days prior to your scheduled arrival date.
• If you provide less than the required notice, your deposit will be forfeited.
• Remainder has to be paid 30 days prior to the respective High Season Start and the full amount will be forfeited for cancellations prior to arrival.
• *Public Holidays/Long Weekends* = Friday to Monday inclusive.

Extra Cleaning

• Guests staying at BIG4 Middleton Beach take full responsibility for any damage and/or breakages and/or loss incurred during their stay.
• Tariff of room includes standard cleaning of room at time of guests’ departure. If extra cleaning is deemed necessary; due to excessive mess, dishes and/or rubbish, an additional cleaning charge may be added to the room's bill or the credit card charged.
• Smoking and excessive cleaning fee: $200
• Damage/missing item fee: cost to repair and replace
• EV charging fee: $30 per occasion
• Lost Keycard: $20

BIG4 Middleton Beach Holiday Park does not allow pets during school holidays or public holiday long weekends. However, we do welcome your furry friends on camping and caravan sites ONLY during low and mid-season. Please refer to our Pet Guidelines below.

IMPORTANT: All dogs must be approved prior to arrival – bookings with pets must be made directly with our team. Contact the park 1800 644 674

PET GUIDELINES

Key Conditions:

• Dates exclude all school holidays and public holiday long weekends.
• Maximum of two dogs per site.
• Pets are welcome on powered and unpowered sites only – not in cabins or other accommodation.
• All dogs must be approved prior to arrival – bookings with pets must be made directly with our team. Contact the park here.
• Dogs must be on a lead at all times and never left unattended.
• Owners must clean up after their pets at all times.
• Barking or aggressive behaviour will not be tolerated.
• Management reserves the right to ask to leave if conditions aren't met.
• Policy is subject to review and may change.

No-Go Areas:

• Dogs are not permitted in any buildings, park facilities, or on other guests’ sites.
• Beach access from the park is not allowed, and dogs are not permitted on the beach directly in front of the park.
• The closest designated dog beach is just east of the park – please use the boom gate and path to access it via the Surfers Beach car park.

Damage/Cleaning:

1. Owners are liable for any damage or additional cleaning required due to their pet.
2. Credit card details will need to be provided.

We want all guests – two- and four-legged – to enjoy their stay. Thank you for respecting these guidelines.

PARK GUIDELINES

• Please take the time to read, understand and adhere to these guidelines to ensure that everyone enjoys their stay at the park. Paying guests are entering a contract upon staying here that these rules are followed.

Office & Shop

Reception hours are:

• 8:00am – 8:00pm during low and mid-season
• 8:00am – 9:00pm during high season

We are open 7 days a week and have a wide range of tourist information, gas bottle refills and a range of convenience items available.

Quiet Time & After-Hours Assistance

• Quiet time is 10:00 pm – 7:00 am
• Please keep noise levels down until at least 7:00 am – especially with children. Parents, it is your responsibility to enforce this
• Please enjoy your stay, but please be mindful of other park guests at all times
• For after-hours noise concerns or key lock-outs please call South Coast Security on 0417 964 102
• Any police attendance may result in possible eviction.

Children

• Please note it is the responsibility of all parents/guardians to supervise children at all times during your stay at the park.

Speed Limit

• Strictly walking pace only - 8 km/per hour and please watch out for children on bikes, scooters and foot, etc!

Check-in Time

• 2:00pm
• Please note, we always will try our best to accommodate early check-ins but sometimes it is simply not possible. Thank you for your understanding.

Check-out Time

• 10:00 am
• Late check-out by arrangement only and must be prior to departure day. Please note, we always will try our best to arrange late check-outs but sometimes it is simply not possible. Thank you for your understanding.
• If leaving early, please arrange with reception where to leave your keys.

Bikes

• Please advise your children that bikes, skateboards etc. must be ridden at a walking pace on the roads and not after dark or around gates/entrances for safety reasons.
• Flags on bikes are encouraged to increase visibility of riders.
• Helmets must be worn at all times! It is the parent or guardians’ responsibility that these rules are enforced.
• We don’t take responsibility for accidents and injuries.
• Lock up your bikes and scooters at all times when not in use.

Vehicles

• One per site only.
• Please do not speed! Regard the safety of other guests tall and small!
• Please arrange with reception for parking of extra vehicles, boats, trailers etc.
  No maintenance to be carried out in the park.
• Washing your vehicle is prohibited. There is a car, boat and caravan wash in town at 45 Prior Street.
• EV charging available, fees apply (see below). Public charging station is located at 255 Stirling Terrace or 221 York Street.

Bore Water

• We use bore water to reticulate our park grounds. This reduces our reliance on scheme water which is a scarce resource. We don’t take responsibility for stains which it might cause.

Ground Sheets

• To keep our lawns looking great, please only use shade cloth to allow the grass to breathe.
• If tents are set up on the lawn, please rotate every 4 days.

Tents on Ensuite Sites

• It is preferred you place your tent on the concrete slab and bring longer guide ropes and extra ground padding for inside your tent.

Rubbish

• All rubbish is to be wrapped/bagged and placed in bins provided. Please encourage others to follow our policy of reduce, reuse, recycle.
• Special recycling bins are marked with yellow throughout the park for your use.
• We use "Container for Change" bottle recycling, earnings support Hospice Albany.

Fish Cleaning

• A fish cleaning table is provided behind the Recreation Centre.
• Please recycle heads, bones etc. by burying them into the beach sand where caught or donate to Department of Fisheries.

Recreational Areas

• Please read and adhere with the pool area rules at the gate and around the pool area before swimming.
• No wetsuits in pool.
• Use at own risk. Management will take no responsibility for loss of personal belongings and injuries.
• These areas are open from 8:00am until 9:00pm.
• First aid kit and defibrillator located in Reception laundry area.

Camp Kitchen

• The Camp Kitchen has a large TV for your use and a wood fire for those cool winter nights.
• In consideration to other guests please clean up after you have finished using these facilities. Thank you.
• Fridges and food labels are provided. We don’t take responsibility for loss.

Dump Point

• Located directly behind the amenity block.

Clotheslines

• Located outside each laundry facility, while clothes dryers are provided in the laundries if required.
• Due to current by-laws, we would prefer you not to attach lines from trees, vans etc.
• We don’t take responsibility for loss.

Open Fires/BBQ’s

• Open fires are prohibited in the park.
• There are electric and gas BBQs in the park located by the pool, amenity block, camp kitchen and by gated entrance at far end of park.
• There is a cosy wood fireplace located in the Campers Kitchen, for all guests to enjoy in the cooler months.

Visitors

• Registered guests are permitted to have visitors during their stay. All visitors must be registered at reception when entering the park and further must park their vehicle in the public Middleton Beach car park. Please note, guests and their dependants are not permitted to use the parks’ facilities, due to liability and insurance reasons.
• Please note it is the responsibility of all parents/guardians to supervise children at all times during your time at the park.
• ​We apologise for our strict policy but have implemented this to protect our local business and paying guests right and entitlements to park facilities.

Responsibility/Liability

• Take care of your belongings. Lock/secure when unattended. BIG4 Middleton Beach Holiday Park is not liable for injuries, damages, nor loss of any personal belongings.

Emergency

• In the event of an emergency, please contact Reception, or after hours please contact the night Manager on 9841 3593.
• The assembly point is the car park near the Albany Surf Club.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.