We are always happy to refund because we know things can change, you just need to let us know. For a full refund, please make any changes and cancellations to your booking – 48 hours before arriving for most of the year, 2 weeks prior to arriving for long weekends and school holidays and 4 weeks before for peak periods (Christmas/January, Easter and Melbourne Cup). Keep in mind that if you cancel in less than these timeframes, we won’t be able to help with a deposit refund and as much as we would love to, we can’t refund for early departure.
BIG4 Memberships: In-park membership perks vary for all of BIG4 Parks. These added bonuses are the bomb, keep in mind they are subject to availability.
Site and Unit Guarantee: If it is important to you to be next door to friends or to make sure you are in particular location, site or unit, you can grab a Site/Unit Guarantee which is $10 per night for sites and $20 per night for units. If you don't mind where you are, general allocation can be fun too!
Bunk Beds: Just to let you know, little people need to be 9 years or above to sleep on the top bunk.
Powered Sites: Yes our sites are huge but just remember they sleep a family of six and are built for one set up (caravan, tent, motorhome or camper trailer) per site. The extra space is for you to play!
The Practical: This part's not fun but we need to say it. We reserve the right not to take a booking at any time or to eject guests from the park when we deem it to be necessary. Any damage caused during a stay will be charged against the credit card used for your booking.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.
