Paynesville Holiday Park

Cancellation Rules – Off-Peak Periods:

Non-Promotional/ Non-Discounted Rates:
• Your deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

Promotional/ Discounted Rates:
• Your deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

Cancellation Rules – Peak Events (excluding those that fall within the Dec/ Jan school holiday period):

All Bookings and rate types, including Groups of more than 3 rooms:
• Your deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date, or if the event you were attending is cancelled.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

Cancellation Rules – December/January School Holidays:

All Bookings and rate types, including Groups of more than 3 rooms:
• Your deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date.
• If the booking is cancelled after this time or if the booking is a no show, the deposit is non-refundable.

Cancellation Rules – Groups of more than 3 Cabins/ Sites:

Off-Peak Periods:
• The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date.
• If the booking is cancelled after this time, all deposits are non-refundable.

Deposit Requirements – Off-Peak Periods:

Non-Promotional/ Non-Discounted Rates:
• A deposit equal to 1 Night’s accommodation is payable at time of booking.
• The balance is due on the morning of arrival.

Promotional/ Discounted Rates:
• A deposit equal to 50% of the total booking cost is payable at time of booking.
•The balance is due on the morning of arrival.

Deposit Requirements – Peak Events (excluding those that fall in the Dec/Jan school holiday period):

All Bookings and rate types, including Groups of more than 3 rooms:
• Full pre-payment is required at time of booking.
• Includes any peak events in the area, and long weekends (excluding those which fall in the Dec/Jan school holiday period)

At Paynesville Holiday Park we offer pet friendly caravan sites (including ensuite sites). At this stage, we do not allow pets in our cabins.

• Pets are accepted at the managers discretion and a waiver must be signed on arrival.
• Please contact the park manager prior to booking for information.
• Please keep your pet on a leash at all times, and please ensure that your pet is not left in the park alone and unattended at any time.
• Please clean up after your pet and place droppings in the rubbish bins provided.
• For a full copy of our pet policy, please see reception. These rules are in place for the safety and comfort of all guests, not following the pet policy may result in you being asked to leave without refund.

Child and Extra Person Policy:
• Cabin and site pricing is based on 2 persons, regardless of age.
• Children under the age of 3 stay for free in existing bedding.
• The fee for additional children aged 3 - 15 years of age is $10 per additional child, per night.
• The fee for additional persons aged 16 years of age and over is $15 per additional person, per night.

Smoking Policy:
We are a non-smoking property. A fee of $250 will apply for smoking inside of our cabins.

Excess Cleaning Fees and Damages:
• Fees from $200 apply if excessive cleaning is required upon your departure from the park.
• In the event of damages caused to park property, a fee of $250 or the value of the damages caused (whichever is greater) will apply.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.