Booking Terms & Conditions
10am on day of departure
The team at Melbourne BIG4 Holiday Park look forward to your arrival with us. Our reception is open daily from 8am-7pm. If you think you may be arriving outside of these hours, please contact our reception team on 03 9353 8222 for details regarding late check-ins. Late arrivals are required to have made payments on any outstanding tariffs prior to arrival. Please contact reception for arrivals out of reception hours.
Deposit & Payments
We wish to advise that due to increasing operating costs, a bank merchant service fee of 1.3% (inc GST) will apply to all payments made by Visa Card or MasterCard. On receipt of your reservation, Melbourne BIG4 Holiday Park will process one night’s deposit or 25% (whichever the greater) of the reservation amount to the credit card that you have securely provided. You will receive an email confirmation once your payment has been approved. The balance of your account is payable on arrival, and any additional charges incurred during your stay are payable direct to the park and must be settled prior to your departure.
Changes & Cancellations
Low - Deposits will be refunded if the park is notified of the cancellation before 9am on the day before your scheduled arrival. If notice is received after 9am on the day before your scheduled arrival the park will retain all of the deposit. Mid/High - Deposits will be refunded if you notify the park of your cancellation at least 30 days before your scheduled arrival. If you provide less than 30 days notice of cancellation, your deposit will only be refunded if the site or cabin is resold for your whole reservation period. If you do not notify the park of your cancellation your deposit will be forfeited. A $20 administration fee for all cancellations will be deducted from any refunds given.
You need to know
Online booking fees will not be refunded.
There are no refunds for early departures.
Disclaimer: Information on this site is posted in good faith and updated regularly, but we cannot guarantee its completeness and accuracy.
Changes: We may change or modify these site terms at any time by posting such changes here. Melbourne BIG4 Holiday Park does not accept any liability to you or any third party for any error or omission on this site and may change any information on this site without prior notice and does not warrant that this site will be uninterrupted, error free or that any information or other material accessible from this site is free of viruses or other harmful components. Melbourne BIG4 Holiday Park does not make any representation about the suitability of information, products, and services on this site for any purpose. The site is provided on an "as is" and on an "as available" basis. You assume all responsibility and risk for use of this site. Melbourne BIG4 Holiday Park is not liable for any direct or indirect loss resulting from your use of the information on this site. Melbourne BIG4 Holiday Park reserves the right to refuse entry.
Third Parties: Reference in this site to any products, services, processes, trade names, trademarks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation to you by Melbourne BIG4 Holiday Park.
Privacy Statement: For details of how we may use information which Melbourne BIG4 Holiday Park obtains from you by your use of this site, please refer to the Privacy Statement.
Your Responsibility: You must keep secure any means of identification which Melbourne BIG4 Holiday Park supplies to you in order to use services on this site. You must supply accurate and not misleading information when using services on this site.
Minimum stays apply to long weekends, public holidays and special events.
BIG4 Loyalty Club Membership Discount: Where a BIG4 Club Member discount is applicable, you must have a valid BIG4 Club Membership at the date of arrival.
General Minimum Age - You must be at least 18 years old of age to make a reservation.
Arrivals - may check-in from 2pm. Departures - are due by 10am.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any of the particular BIG4 Holiday Parks. We only facilitate this booking service. All bookings are made directly with the individual owner of the BIG4 Holiday Park.