BIG4 Crystal Brook Tourist Park - Melbourne

Cancellation Rules – Off-Peak Periods:
Non-Promotional/ Non-Discounted Rates:
• Your deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.
Promotional/ Discounted Rates:
• Your deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

Cancellation Rules – Peak Events:
All Bookings and rate types, including Groups of more than 3 rooms:
• Your deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date, or if the event you were attending is cancelled.
• If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.

Credit Card Pre-Authorisation for Cabin Stays:

We require a credit card pre-authorisation for all cabin stays. This serves as security for any damages or extra cleaning fees. The hold will be released upon departure if there are no damages or additional fees.

Deposit Requirements – Off-Peak Periods:
Non-Promotional/ Non-Discounted Rates:
• A deposit equal to 1 Night’s accommodation is payable at time of booking.
• The balance is due on the morning of arrival.
Promotional/ Discounted Rates:
• A deposit equal to 50% of the total booking cost is payable at time of booking.
•The balance is due on the morning of arrival.

Deposit Requirements – Peak Events:
All Bookings and rate types, including Groups of more than 3 rooms:
• Full pre-payment is required at time of booking.
• Includes any peak events in the area, and long weekends.

Our park is pet friendly and any visit by you and your pet is subject to the following conditions:

• Your pet must be kept on a leash at all times when on park property.
• Any disturbances such as barking must be kept to an absolute minimum to ensure that other guests are not inconvenienced.
• You are responsible for cleaning up after your pet.
• With the exception of guide dogs, all other pets are not allowed in any of our accommodation or facilities such as Amenities, Playground and Laundry.
• You agree to be responsible for all property damages and/or personal injuries resulting from your pet. You further agree to indemnify and hold harmless BIG4 Crystal Brook Tourist Park and its entities, its owners and operators, from all liability and damage suffered as a result of your pet.
• We have pet friendly cabins and these must be booked in advance.
• Pets are not allowed inside any of the other cabins at any time.

Any evidence of pets inside non pet friendly cabins will incur an additional cleaning fee of $250.00.

Extra Person Policy:
• Cabin and site pricing is based on 2 persons, regardless of age.
• Children aged 2 and under stay for free in existing bedding.
• The fee for additional persons aged 3 years and over is $25 per additional person, per night.

Smoking Policy:
We are a non-smoking property. A fee of $250 will apply for smoking inside of our cabins.

Credit Card Pre-Authorisation for Cabin Stays:

We require a credit card pre-authorisation for all cabin stays. This serves as security for any damages or extra cleaning fees. The hold will be released upon departure if there are no damages or additional fees.

Excess Cleaning Fees and Damages:
• Fees from $250 apply if excessive cleaning is required upon your departure from the park.
• In the event of damages caused to park property, a fee of $250 or the value of the damages caused (whichever is greater) will apply.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.