Booking Terms and Conditions

Check In

Sites 12pm and Cabins 2pm


Check Out

10am


Reception Hours

8.30am - 6.30pm Monday to Sunday. Guests arriving outside these times must contact us during reception hours to make alternate arrangements.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.


Pets

Pets are welcome on all our powered, unpowered and ensuite sites.


What you need to know

Refer to the below for changes and cancellations policy for bookings after 31st July, 2020. Changes and Cancellation: Cancellations for stays during long weekends, school holidays and local events must be made more than 30 days prior to scheduled arrival date. If cancellation is within 30 days the deposit is forfeited. Cancellations at other times can be made up to 2 days prior to arrival. Cancellation fee is $15. No shows - Guests who fail to arrive on designated day, or who arrive after reception hours and have not made alternate arrangements, will forfeit their deposit. No refund for early departure. IN-PARK PERKS:  Please note that Perks are subject to availability and may not be available during peak periods or long weekends. BEDDING: Bedding is not included in Budget Cabins and only on the main bed in Gold and Silver and Bronze Cabins. Additional bedding (sheets and towels) can be hired for the other beds at an additional cost, or guests may bring their own. However, doonas, mattress protectors, and pillow with pillowslips are provided.    SPECIAL REQUESTS: Are on request basis only and are not guaranteed at time of booking.  Late check outs can be arranged at extra charge where available.  ADDITIONAL PER PERSON RATES: Applies for persons 2 years and over.  No charge under 2 years.