2pm for all accommodation & ensuite sites. 12 noon for all other sites.
9:00am to 5:30pm Monday to Sunday. Guests arriving outside these times must contact us during reception hours to make alternate arrangements.
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
Pets are welcome on all our powered, unpowered and ensuite sites.
COVID-19 Flexible Booking Policy:
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply:
Note: You may be required to provide reasonable evidence that the above circumstances apply.
Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay.
To utilise this policy a guest must have made their booking on big4.com.au. Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly.
Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions.
BEDDING: Bedding is included on all beds. Please make sure all guests are listed on your booking to ensure that the correct linen is provided for your booking.
CANCELLATIONS for stays during Long Weekends, Public Holidays, School Holidays and Local Events must be made more than 30 days prior to scheduled arrival date. If cancellation is within 30 days the deposit is forfeited. Cancellations at other times can be made up to 2 days prior to arrival. Cancellation fee is $15.
RECEPTION HOURS are 9am to 5.30pm. If you are arriving outside these times, please contact us during Reception hours to make alternate arrangements for your arrival.
NO SHOWS - Guests who fail to arrive on the designated day, or who arrive after Reception hours and have not made alternate arrangements, will forfeit their deposit. No refund for early departure.
SPECIAL REQUESTS - Including choosing specific site numbers, are on a request basis only and are not guaranteed at the time of booking.
CHECK-IN for ACCOMMODATION AND ENSUITE SITES is from 2pm and from 12pm for all other SITES.
CHECK OUT is 10am. Late check-outs can be arranged at an extra charge where available. NO REFUND IS AVAILABLE FOR EARLY DEPARTURES.
ADULT RATES apply for persons 16 years and over. CHILD RATES for 2-15 years inclusive. No charge under 2 years.
SOCIALLY UNACCEPTABLE BEHAVIOUR - We reserve the right to eject guests deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. This includes guests not abiding by the COVID-19 recommended social distancing requirements. No refund will be given. Charges will apply for any excess cleaning, odour removal from accommodation and any damage caused to accommodation or grounds.
SMOKING is not permitted in any of our accommodation.
BIG4 DISCOUNT - BIG4 card, valid on date of arrival and in the guests name must be shown to receive BIG4 Member discount.
PETS are not allowed to accompany guests staying in any of our accommodation. Dogs can accompany guests staying on sites however they are not allowed in any of our facilities or accommodation, please read our pet rules (link here) prior to arrival.
PEDAL GO-KARTS available for you to enjoy. Please click here to view the full terms and conditions of use.
IN-PARK PERKS: Please note that Perks are subject to availability and may not be available during peak periods or long weekends.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.