Booking Terms and Conditions

Check In

Check-in is from 2pm through to 6pm. Arrival after this time is available by contacting reception during office hours.


Check Out

Check out time is 10am. Late check outs can be arranged at an extra charge where available.


Reception Hours

Reception hours are 8:00am to 6:00pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Fees may apply to arrivals after 8:00pm. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation.


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

With the exception of medically certified guide dogs, dogs are not permitted.


Deposits and Payments

Deposits and Payments - A credit card deposit equivalent to the first nights’ accommodation is required at the time of booking - except for stays during High Season where a deposit of 50% of the total tariff is required. The Park will process a charge against your credit card and send confirmation to the email address supplied. The balance is due on check in.


Fees

Credit Card Fees - Applicable credit card charges will be charged on the full payment amount (including deposit) upon final settlement of the account. These fees are: Mastercard - 0.65% Visa Card - 0.65% AMEX - not accepted Diners Card - not accepted


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions, see below.  Changes and cancellations for stays during high season must be made directly through the park at 1800 039006 and when made more than [30] days prior to arrival a $20.00 Cancellation Fee will apply. If a cancellation is within [30] days of arrival the full deposit amount is forfeited. Cancellations at other times can be made up to [2] days prior to arrival however a $20.00 Cancellation Fee will apply. We reserve the right to refuse a booking at any time from any person reasonably believed to: • Not be the person named on the booking request • Not be the person named on the credit card or not be authorised to use the card • Not be able to pay for any charges • May cause damage to the property of the Park or other guests • May exhibit socially unacceptable behaviour • Be younger than 18 years and not accompanied by a responsible person over that age • Be concealing a dog or other unauthorised animal We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits. In Park Perks - Early check in is subject to availability, can only be confirmed on the morning of check in. - Late check out is subject to availability, can only be confirmed on the night prior to check out. - Free Tennis Equipment hire is available from Reception and is subject to availability. Limit of one free tennis equipment hire per stay.