Booking Terms and Conditions

Check In

After 2pm


Check Out

10am


Reception Hours

8am - 6pm, seven days a week outside daylight savings8am - 6.30pm seven days a week during daylight savings


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

Pets are only accepted upon application, strict guidelines apply. Pets only allowed on powered camp sites and a small selection of our cabins. There may be black out dates where pets are not allowed in the park. Pet friendly sites and accommodation must be booked via calling our reception and are not bookable online.


Deposits and Payments

A deposit of the first nights accommodation is required when making a reservation and the balance is payable on arrival. During peak periods the remaining balance will be requested 30 days prior to arrival.


What you need to know

COVID-19 Flexible Booking Policy: 
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply: 

  • You, or an immediate family member, have COVID–19 at the time of stay or you have tested positive for COVID–19 within 7 days prior to arrival:
  • Under a local health or government directive, you are required to self-isolate because you have been identified as a contact of a person who is a reported or suspected case of COVID-19 (note: the self-isolation requirements vary depending on the state and/or circumstances); or 
  • A State Government or Commonwealth Government directive is issued and means you can no longer travel to, or from, your destination. 

Note: You may be required to provide reasonable evidence that the above circumstances apply. 

Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay. 

To utilise this policy a guest must have made their booking on big4.com.au.  Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. 

Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions. 

Any bookings cancelled outside 30 days will incur a $25 cancellation fee. Cancellation within 30 days of arrival date will result in forfeit of your deposit.

The tariff quoted includes the use of swimming pool, tennis courts, games room and jumping pillow. Cots are available for a small fee and high chairs are also available free of charge. All linen, bedding and towels are provided if you are booked into accommodation. Check-in time is 2pm and check-out time is 10am. **For late arrivals; arrangements are to be made with office staff.

BIG4 Blue Lake Holiday Park's accommodation and park buildings are smoke free. Terms and Conditions are on our website.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.