Booking Terms and Conditions

Check In

After 2pm

Check Out

Before 10am on day of departure

Reception Hours

Arrival Time: accommodation will be available for occupation as soon as practicable after 2pm. For any late check in’s after 8pm, please phone and organise this prior to arrival.

Changes and Cancellation


  • Cancellations outside of 7 days will be refunded minus $20 administration fee
  • Cancellations inside of 7 days of scheduled arrival date will result in forfeiture of all monies.

Refunds: will be refunded the same way the payment was made.


Pets are welcome on our sites only

Deposits and Payments

A deposit of the first night’s tariff is required to secure the reservation. For bookings made in peak times for more than one-night, full payment may be required prior to arrival.

Final Payment Balance of monies is due on day of arrival, including full payment for any additional persons or nights.

Forms of Payment: Payment is accepted by cash, Visa, MasterCard or EFTPOS. Personal cheques will be accepted only if received 10 days prior to arrival.

Group Bookings: Additional terms and conditions may apply to group bookings.

Minimum Booking Periods: Minimum booking periods may apply over school holidays, weekends, long weekends and selected special events.


A fee may be charged if excessive cleaning is required after departure.

What you need to know

Children Infants under 2 years of age are free of charge; however, there may be a charge for the use of a cot if required. Child rates apply to ages 2-15 years. SROR reserves the right to request proof of age.

All children riding bicycles or scooters are required to wear helmets for their own safety and do so at their own risk.

Damages / Loss: All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, fixtures, and fittings in the accommodation. Fair wear and tear excluded.

Linen: The tariffs quoted include linen for each bed booked and paid for. 

Maximum numbers per unit: The number of people accommodated in each unit must not exceed the number of beds available.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.