Booking Terms & Conditions
Before 10am on day of departure
Arrival Time: accommodation will be available for occupation as soon as practicable after 2pm. For any late check in’s after 10pm -8am the day after, please phone and organise this prior to arrival.
Deposit & Payments
A deposit of the first night’s tariff is required to secure the reservation. For bookings made in peak times for more than one night full payment may be required prior to arrival. Final Payment Balance of monies is due and payable on arrival, including full payment for any additional persons or nights. Forms of Payment Payment is accepted by cash, Visa, MasterCard or EFTPOS. Personal cheques will be accepted only if received 10 days prior to arrival. Group Bookings Additional terms and conditions may apply to group bookings. Minimum Booking Periods Minimum booking periods may apply over school holidays, weekends, long weekends and selected special events.
Changes & Cancellations
Cancellations less than 24hrs prior to arrival will forfeit the deposit for peak periods in the Caravan Park and apartments. Reservations cancelled, or altered at the commencement of or during occupation do not qualify for any refund and the monies paid will be forfeited by the guest. Non-arrivals or guests who fail to notify of cancellations will forfeit the monies paid. Refunds for unforeseen circumstances are at managers discretion.
A fee may be charged if excessive cleaning is required after departure
You need to know
Children Infants under 2 years of age are free of charge; however there may be a charge for the use of a cot if required. Child rates apply to ages 2-15 years. SROR reserves the right to request proof of age.
All children riding bicycles or scooters are required to wear helmets for their own safety, and do so at their own risk.
Damages / Loss All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, fixtures and fittings in the accommodation. Fair wear and tear excluded.
Linen The tariffs quoted include linen for each bed booked and paid for.
Maximum Numbers per Unit The number of people accommodated in each unit must not exceed the number of beds available.