Booking Terms and Conditions

Check In

After 2pm


Check Out

Before 10am on day of departure


Reception Hours

Arrival Time: accommodation will be available for occupation as soon as practicable after 2pm. For any late check in’s after 8pm, please phone and organise this prior to arrival.


Changes and Cancellation

COVID-19 Flexible Booking Policy: 
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply: 

  • You, or an immediate family member, have COVID–19 at the time of stay or you have tested positive for COVID–19 within 7 days prior to arrival:
  • Under a local health or government directive, you are required to self-isolate because you have been identified as a contact of a person who is a reported or suspected case of COVID-19 (note: the self-isolation requirements vary depending on the state and/or circumstances); or 
  • A State Government or Commonwealth Government directive is issued and means you can no longer travel to, or from, your destination. 
Note: You may be required to provide reasonable evidence that the above circumstances apply. 

Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay. 

To utilise this policy a guest must have made their booking on big4.com.au.  Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. 

Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions. 

Cancellations advised within 72 hours notice before the day of arrival are fully refundable less a $50 administration fee. 

Cancellations inside of 24 hours of arrival will result in forfeiture of all monies paid.

Peak Season Cancellations advised with 30 days notice are fully refundable less a $50 administration fee. 

Cancellations inside of 30 days of the scheduled arrival date will result in forfeiture of all monies in peak

Refunds: Providing the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded in the same way the payment was made. 


Pets

Pets are welcome on our sites only


Deposits and Payments

A deposit of the first night’s tariff is required to secure the reservation. For bookings made in peak times for more than one-night, full payment may be required prior to arrival.

Final Payment Balance of monies is due and payable on arrival, including full payment for any additional persons or nights.

Forms of Payment: Payment is accepted by cash, Visa, MasterCard or EFTPOS. Personal cheques will be accepted only if received 10 days prior to arrival.

Group Bookings: Additional terms and conditions may apply to group bookings.

Minimum Booking Periods: Minimum booking periods may apply over school holidays, weekends, long weekends and selected special events.


Fees

A fee may be charged if excessive cleaning is required after departure.


What you need to know

Children Infants under 2 years of age are free of charge; however, there may be a charge for the use of a cot if required. Child rates apply to ages 2-15 years. SROR reserves the right to request proof of age.

All children riding bicycles or scooters are required to wear helmets for their own safety and do so at their own risk.

Damages / Loss: All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, fixtures, and fittings in the accommodation. Fair wear and tear excluded.

Linen: The tariffs quoted include linen for each bed booked and paid for. 

Maximum numbers per unit: The number of people accommodated in each unit must not exceed the number of beds available.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.