Before 10am on day of departure
8am-9pm, seven days a week. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day, or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night.
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
With the exception of medically certified guide dogs, pets are not permitted in cabins. Pets are permitted on powered sites only with Managers prior approval.
A credit card deposit equivalent to the first nights’ accommodation is required at the time of booking. The balance is due on check-in.
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: A refund will be given if more than 24 hours notice is received. A $10 cancellation fee will apply. If less than 24 hours notice is given to cancel a booking the deposit is forfeited.
Terms and Conditions: