BIG4 Port Douglas Glengarry Holiday Park

Standard cancellation policy: Applicable refunds may take the form of either a refund of payment less a $50 administration fee or the payment will be placed in credit which can be transferred to a future booking to be used within two years.

LOW SEASON: Deposits for VILLAS/CABINS will only be refunded if notified within a week of scheduled arrival or if accommodation is rebooked. If you cancel after this time, refund will be at discretion of management. Deposits for SITES will only be refunded if we are notified of your cancellation BEFORE 9am on the day PRIOR to your scheduled arrival. If you cancel after this time, refund will be at discretion of management.

MID SEASON: Deposits for VILLAS/CABINS will only be refunded if you notify us of your cancellation at least 30 days PRIOR to your scheduled arrival date. LESS than 30 days’ notice of cancellation, your deposit will only be refunded if the category of cabin or villa booked can be resold for the length of your booking. If you cancel after this time, refund will be at discretion of management. Deposits for SITES will only be refunded if we are notified of your cancellation at least 5 days PRIOR to your scheduled arrival date. LESS than 5 days’ notice of cancellation, your deposit will only be refunded if the site booked can be resold for the length of your booking. If you cancel after this time, refund will be at discretion of management.

HIGH SEASON: Deposits for VILLAS/CABINS will only be refunded if you notify us of your cancellation at least 30 days PRIOR to your scheduled arrival date. LESS than 30 days’ notice of cancellation, your deposit will only be refunded if the category of cabin or villa booked can be resold for the length of your booking. If you cancel after this time, refund will be at discretion of management. Deposits for SITES will only be refunded if we are notified of your cancellation at least 14 days PRIOR to your scheduled arrival date. LESS than 30 days’ notice of cancellation, your deposit will only be refunded if the site booked can be resold for the length of your booking. If you cancel after this time, refund will be at discretion of management.

No credit or refund will be available for early departures or cancellations once arrived.

Booking Policy: Children under three years old stay for free on a site or in our accommodation. A credit card deposit equivalent to the first two nights’ accommodation is required at the time of booking. The park will process a charge against your credit card and send confirmation to the email or postal address supplied. The balance is due upon check-in most cases except at very high demand peak times if you are in a deluxe villa accommodation type you may be required to pay the amount in full two weeks before check-in.

BIG4 Port Douglas Glengarry Holiday Park does not allow pets.

Reception hours are 8am to 6pm (June- Aug) and 9am to 5pm (Sept - May) Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the park for confirmation.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.