Before 10am on day of departure
8am - 7pm 7 days a week
Customers who book a break on BIG4.com.au will be able to change their booking up to 72 hours prior to arrival. On request, customers will be offered the option to amend their booking or receive a credit to use at that Park for up to 12 months. Any difference in booking value will need to be paid. This policy applies to bookings made between 19 March 2020 and 30 June 2020, for arrival prior to 31 July 2020. Please contact the park for further details.
Being a pet friendly BIG4 Holiday Park we welcome tourists with pets for short periods of time. To make sure ALL of our guests have an enjoyable stay, we do have some rules which must be adhered to. Please see Pet Policy Terms in Full
A deposit is required for online bookings only to confirm each cabin/site and group reservation. A minimum payment equal to the first nights accommodation is required to secure your reservation. The balance of the account is required upon arrival or during peak periods if requested prior to arrival. You will be emailed a confirmation letter.For direct bookings, credit card details will be required to secure your booking however payment is not required until check in. It is advised that accounts be settled by cash or by using EFTPOS Cheque or Savings accounts as a 1.5% surcharge will be applied to all settlement of accounts by Credit Cards.
Refer to the below for changes and cancellations policy for bookings after 31st July, 2020. Changes and Cancellation:: For a full refund, cancellation must be made a full 24 hours prior to the Big4 Aussie Outback Oasis Cabin & Van Village check in time (2PM if not specified) on the day of check in. For example, if check in is on Friday, cancellation must be made prior to 2PM on Thursday of that week. If guests cancel less than 24 hours before check in, the first night is non-refundable and will be charged.If guest arrives and decides to leave early, the nights not spent 24 hours after the official cancellation are 100% refunded.Where a changes or cancellation are necessary all concerns will be dealt with fairly and on a personal level by Park management. Booking Policy: A credit card deposit equivalent to the first nights’ accommodation is required at the time of booking (note this fee will not attract the 1.5% surcharge). The Park will process a charge against your credit card and send confirmation to the email address supplied. The balance is due upon check in (note: if paying by credit card a 1.5% surcharge will be added). Cancellation Policy: Cancellations made more than 4 days prior to arrival will receive a full refund. If a cancellation is within 4 days and outside 24hrs of arrival the deposit is forfeited unless the room can be resold. All cancellations within the 24hr period or No shows will forfiet the deposit. No refunds are available for early departures. Reception hours are 8am to 7pm. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Special requests are on an individual basis only and are not guaranteed at the time of booking. Please contact the Park on 07 4787 8722 for confirmation. Some Public Holidays may incur a Surcharge fee. Bunk Beds: Please note: where bunk beds are used, we advise that bunk beds can be dangerous for children under 12 years of age and we ask that Parents & Carers take extreme care if using a top bunk bed. It is the parent/carers responsiblity to ensure that children do not use the bunk beds as play equipment. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.
Contact the BIG4 National Support Office via our contact us page.
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