Tasman Holiday Parks - Hervey Bay

• Should you wish to cancel your booking you must notify the park at least 72 hours prior to your scheduled arrival.
• If notice of your cancellation is received within 72 hours to your scheduled arrival time, the park may retain all monies paid.
• Deposits will only be refunded if the park is notified 72 hours prior to your scheduled arrival.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
• Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay

Please note that promotional rates will not allow for changes and cancellations and will require full payment at the time of the reservation. For stays over the Peak Season, specific rules apply and are highlighted below:

Bookings Staying (2nd - 6th April 2026)

• Modifications to bookings are allowed up to 30 days prior to arrival without penalty
• Modifications to bookings within the 30 days prior to arrival window will attract a fee of 25% of total booking cost. Note, moving dates of reservation outside of the peak Easter period constitutes a booking cancellation and subsequent rebooking.
• Cancellations made to bookings are allowed up to 30 days prior to arrival without penalty
• Cancellations made to bookings within the 30 days prior to arrival window will attract a fee of 25% of total booking cost, with the remaining 75% of total booking cost held in credit until 31 August 2026 for use in a future booking.
• Refunds are not offered for reduction in nights stayed due to changes in weather.
• If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
• Booking must be made under the name of person attending the park
• Total occupant numbers must be listed on the reservation.
• All attempts to accommodate room / site requests will be made however we cannot guarantee a specific room or site.

Bookings Staying (18th December 2026 - 9th January 2027)

• Modifications to your booking can be made up until 1 December 2026, subject to availability and any applicable rate changes.
• From 1 December 2026, all bookings become non-refundable and non-amendable. This includes changes to dates, length of stay, guest numbers, and accommodation type.
• If you wish to move your stay outside the Summer Peak Season, this will be treated as a cancellation and rebooking, and the cancellation terms will apply.
• Cancellations are permitted until 1 December 2026 with a full refund of all amounts paid.
• From 1 December 2026, all bookings become strictly non-refundable and non-amendable. This applies to full cancellations, partial cancellations, reductions in stay length, and changes to guest numbers or accommodation type.
• No refunds or credits are available for any nights not used due to weather, travel delays, late arrival, or early departure.
• If you do not arrive on your scheduled arrival date, the booking will be treated as a no-show and cancelled. No refund or credit will be provided.
• Bookings must be made under the name of the guest who will be staying. A valid name, phone number and email address are required so we can communicate important information about your stay.
• The total number of occupants must be declared at the time of booking and cannot exceed the maximum capacity for the accommodation or site type. Additional guests may only be added if the accommodation allows and must be approved prior to arrival.
• All attempts to accommodate room / site requests will be made however we cannot guarantee a specific room or site.

• First night is payable at the time of booking.
• Total stay cost to be paid 72 hours prior to arrival.
• First night is payable at the time of booking.
• Total stay cost to be paid 72 hours prior to arrival.
• Reservations can be amended or adjusted up until 72 hours prior to your scheduled arrival.

Bookings Staying (2nd - 6th April 2026)

• 1 Night Deposit is to be paid at time of booking
• 50% of total stay cost is due by 1 November 2025
• 100% of total stay cost is due by 1 March 2026

If you are unable to meet the deposit due dates, you must contact the park to make alternate arrangements. Failure to do so may result in your booking being cancelled and forfeiture of any money paid. We will make every attempt to assist you.

Bookings Staying (18th December 2026 - 9th January 2027)

• 1-night deposit – Payable at the time of booking
• 50% of total stay cost – Due 1 July 2026
• 75% of total stay cost – Due 1 October 2026
• 100% of total stay cost – Due 1 December 2026
• If you are unable to meet a scheduled payment, please contact the park before the due date so we can discuss possible arrangements.

Pets are welcome at Tasman Holiday Parks - Hervey Bay.

• The pet owner must inform reception prior to arrival that they are travelling with a pet.
• Upon arrival at the park, the pet’s acceptance will be at the managers discretion.
• The pet must be always supervised and never left unattended, including inside a tent or van.
• Dogs and Cats must be always on a leash while not inside a tent or van; there are no exceptions to this rule.
• A leash may not be more than 2 meters in length and is to be held by a person over the age of 15 years. Dogs and Cats are not to be allowed loose with a leash attached.
• Occupational Health and Safety excludes pets from entering common areas of the park including Pool Area, Amenities, Laundry Block, Camp Kitchen, Barbeque areas, Playground, Reception or Cabins.
• Pet owners are 100% responsible for picking up and disposing of their dog’s waste using sealed bags and utilising the rubbish bins provided.
• Occupational Health and Safety prevents any pet from being washed within the park.
• Pet related accessories (such as blankets) are not to be washed within the park. The use of the communal laundry its washing machines and/or dryers are prohibited for this use.
• Pet owners are personally responsible, and will be held to be so, for any personal injuries and/or property damage or losses in relation to any actions caused by or because of their pet.
• It is the pet owner’s sole responsibility to control and manage their pet.

As the owner of the pet/s agree to the above conditions.

I agree that the park manager reserves the right to evict any guest whose pet is deemed noisy, disruptive and/or aggressive or is the subject of a complaint from other guests.

I agree if management deem any of the above is not being followed, that management have the right to evict the pet owner and / or pet form the park immediately, and that no refunds will be applied.

ARRIVAL / DEPARTURE: All accommodation and sites are to be vacated by 10am on day of departure. If you would like to make alternate arrangements, please see our team at reception prior to arrival or scheduled departure time.

RECEPTION HOURS: Reception hours are 9am to 5pm (Monday - Friday) and 9am to 4pm (Saturday & Sunday). Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day or who arrive after reception hours and have not made alternate arrangements will forfeit the cost of the first night.

SPEED LIMIT: All roads in the property are shared between vehicles, pedestrians and kids on bikes and scooters. All roads have a walking pace speed limit of 8km/h unless signposted otherwise.

NOISE: Please be respectful of others and their enjoyment within the park by restricting noise from music, televisions, and social gatherings between 10pm and 6am.

PARKING: One car space has been allocated for each site. Please park in this space and not on or across roadways.

CHILDREN: All children in the park are the responsibility of their parent or guardian. All children under 12 must be accompanied by an adult when using the amenities, playgrounds, pool areas and other park facilities. We require all children to be back at their registered accommodation or site by 10pm.

BUNK BEDS: Children under 9 years of age should not use the top bunk. Children should also not play on the top bunk.

BICYCLES/ SKATEBOARDS/ SCOOTERS/ ROLLERBLADES / GO-KARTS: Are to be used in daylight hours and only on roadways. These items are not to be used in or around park facilities such as the laundry, amenities buildings, playgrounds etc. Other out of bound’s areas, including the entrance to the park, will be outlined by our team at reception.

SWIMMING POOL: Use of the swimming pools and other water play activity areas in the park may result in serious personal injury, including death, drowning, head, eye, spinal injury, paralysis, broken limbs, or strains. Flips, somersaults, and inverted manoeuvres into the water are dangerous and are prohibited. Other risks include diving headfirst, slips, trips, falls and running on wet surfaces. All children in these areas are to be under the strictest supervision by their direct parent, adult carer, or responsible adult guardian. Appropriate swimwear must be worn at all times.

PLAYGROUND AND JUMPING PAD: Use of playground & jumping Pads / pillow equipment may result in serious injury including death, head, eye or spinal injury, paralysis, broken limbs or strains. Risks include falls and collisions with other users and hazards associated with gaps, openings, and protruding objects.

VISITORS: If a there is an additional person (or persons) to the number of persons disclosed as staying on the site or in the cabin or room, an additional fee may be payable. If you have a visitor who does not leave the Park by 8.00 pm, Tasman may treat the visitor as an additional person which may incur an additional fee.

DUMP POINT: See Park map or reception team for location. Please do not use amenity blocks.

FIRES: Fires are only permitted at certain Tasman Holiday Parks and during seasonal periods and weather conditions and can only be lit in braziers or fire pits. Fires must always be attended at all times when lit and extinguished appropriately when complete. Fires can only be lit in line with local fire services guidelines (i.e., not during a fire ban). See reception for more information.

SMOKING: Is not permitted in any accommodation or common areas. If smoking occurs in any accommodation, an additional fee of $400 will be charged to cover cleaning and sanitisation costs.

EMERGENCY: For any emergency cases relating to fire, police or ambulance please contact 000 (Australia). After Hours assistance by park management will be available. A mobile number is posted on the reception entry.

SPECIAL REQUESTS:

• Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation.
• A credit card must be produced in the name of the person staying at the Park on check in.
• Any damage caused may be charged against that card.
• Minimum stay periods may apply.
• Late check outs can be arranged at an extra charge where available

UNAUTHORIZED ACTIVITIES: Antisocial behaviour, illegal drug use, excessive use of alcohol, undue mess around site, unregistered vehicles, undue noise, acts of violence, smoking in accommodation, driving lessons and conducting business onsite are prohibited from occurring on the property. Failure to comply with any of the above, including any damage caused to the property may result in eviction from the property.

We reserve the right to refuse a booking at any time from any person reasonably believed to, Not be the person named on the booking request, Not be the person named on the credit card or not be authorised to use the card, Not be able to pay for any charges, May cause damage to the property of the Park or other guests, May exhibit socially unacceptable behaviour, Be younger than 18 years and not accompanied by a responsible person over that age, Be concealing a dog or other unauthorised animal.

We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given, and charges will apply for any damage caused.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.