BIG4 Moama Holiday Park

• The cancellation policy reflects the dates booked, altering booking dates will see the cancellation policy enforced, please keep this in mind if you choose to change your booking dates for any reason.
• The cancellation policy is firm regardless of the notice given to cancel this booking or the reason for cancellation.
• We do not refund any monies or apply any credits for late arrivals or early departures of any kind, in the event of inclement weather, cancelled or postponed local events, fires, floods, or pandemics/ catastrophes.
• All cancellations are subject to a $25 cancellation fee.

Individual Bookings:

• Refunds will be given provided that 30 days or more notice is given. If less than 30 days' notice is given, a refund of the full payment will only be given for the number of nights the vacancy is resold. If the vacancy is not resold, the entire stay amount will be forfeited. Any refunds given will be minus a $25.00 administration fee.

Group Bookings

• Refunds will be given provided that 60 days or more notice is given. If less than 60 days' notice is given, a refund of the full payment will only be given for the number of nights the vacancy is resold. If the vacancy is not resold, the entire stay amount will be forfeited. Any refunds given will be minus a $25.00 administration fee.

• To confirm your booking, one's night deposit is required upon booking. The remaining balance must be paid in full no later than 2 weeks prior to your arrival date. Failure to complete payment within the specified time may result in the cancellation of your booking.
• For Group bookings, 50% of the total tariff is required upon booking. The remaining balance must be paid in full no later than 2 weeks prior to your arrival date.

The whole family is welcome at BIG4 Moama Holiday Park, we are pet friendly all year around.

PET POLICY

• Pets should be free from fleas.
• Please ensure your pets vaccinations are up to date.
• Pets are required to be always on a leash or contained in their ‘pet house’.
• Pets are always to be supervised by their owners and are not to be left unattended in the cabin, or on the site.
• Pets are not permitted in the pool or the enclosed BBQ area.
• Please provide your own bedding and laying mats. Mats in the cabin are not to be used as laying mats.
• Pets are not allowed on lounges, beds or carpeted areas in the cabins.
• You are responsible for picking up and disposing of your dog’s waste in a sealed plastic bag and placed in rubbish bins prior to departure
• Dogs which are noisy, disruptive, aggressive or the subject of a complaint/s from other guests unfortunately cannot be allowed to stay and you will be asked to leave
• Pet owners are personally responsible and indemnify BIG4 Moama Holiday Park for any and all personal injuries and/or property damage or losses in relation to any actions caused by or because of their pet.
• When checking out, please ensure the cabin is clean and that any pet hair etc has been removed. Any evidence of pet hair on furniture or bedding will result in a minimum cleaning fee of $80.00.
• You will be responsible for all costs associated with any damage to furniture, flooring and cabin.

Please remember as the pet owner, you are solely responsible to control and manage your pet. Failure to comply with the rules above may result you being asked to leave the Park, forfeiting all monies paid.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.