Booking Terms and Conditions

Check In

2:00pm


Check Out

10:00am


Reception Hours

8:30am-5:30pm


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Deposits and Payments

The supplied credit card will be debited for the indicated deposit amount. Full settlement for the balance of your reservation will be required upon Check-In.** ** For summer school holiday bookings the balance of 50% of your reservation will be payable as requested via email.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Peak Season, Easter and October Long Weekends - Advance deposits are refundable if notice of cancellation is given at least 6 weeks prior to your intended arrival. If less than 6 weeks’ notice is given there will be no refund unless we are able to rebook the cabin / site for the cancelled dates. A pro-rata refund will be given in the event that we were not able to fully rebook the cabin / site. Outside of Peak Season, Easter and October Long Weekends - Advance deposits are refundable / booking dates can be changed provided that 48 hours notice of cancellation is given. Thank you for booking online to stay at BIG4 South Durras Holiday Park. The supplied credit card will be debited for the indicated deposit amount. Full settlement for the balance of your reservation will be required upon Check-In.**For summer school holiday bookings the balance of 50% of your reservation will be payable as requested via email. A boom gate card and /or cabin key will be supplied to you on Check-in. Lost keys/boom gate cards will incur a replacement fee. Cancellation Policy: Peak Season, Easter and October Long Weekends - Advance deposits are refundable if notice of cancellation is given at least 6 weeks prior to your intended arrival. If less than 6 weeks notice is given there will be no refund unless we are able to rebook the cabin / site for the cancelled dates. A prorata refund will be given in the event that we were not able to fully rebook the cabin / site. Outside of Peak Season, Easter and October Long Weekends - Advance deposits are refundable / booking dates can be changed provided that 48 hours notice of cancellation is given.