2:00pm
10:00am
8:30am-5:30pm
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
The supplied credit card will be debited for the indicated deposit amount. Full settlement for the balance of your reservation will be required upon Check-In.** ** For summer school holiday bookings the balance of 50% of your reservation will be payable as requested via email.
COVID-19 Flexible Booking Policy:
Notwithstanding any applicable rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months, if, at the time of stay, any of the following criteria applies or is reasonably expected to apply:
Note: You may be required to provide reasonable evidence that the above circumstances apply.
Awaiting the results of a COVID-19 test will not automatically give rise to a right of cancellation under the COVID-19 Flexible Booking Policy. If, within 72 hours prior to arrival, you have any COVID-19 symptoms and/or you are required to obtain a COVID-19 test, please contact the park directly to discuss your options, including the potential to defer the date of arrival and/or shorten your length of stay.
To utilise this policy a guest must have made their booking on big4.com.au. Any difference in booking value will need to be paid directly to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly.
Any cancellation which is deemed not applicable to the Flexible Cancellation Policy will need to comply with the park's usual terms and conditions.
Peak Season, Easter and October Long Weekends - Advance deposits are refundable if notice of cancellation is given at least 6 weeks prior to your intended arrival. If less than 6 weeks’ notice is given there will be no refund unless we are able to rebook the cabin/site for the cancelled dates. A pro-rata refund will be given in the event that we were not able to fully rebook the cabin/site. Outside of Peak Season, Easter and October Long Weekends - Advance deposits are refundable/booking dates can be changed provided that 48 hours notice of cancellation is given.
Thank you for booking online to stay at BIG4 South Durras Holiday Park. The supplied credit card will be debited for the indicated deposit amount. Full settlement for the balance of your reservation will be required upon Check-In.**For summer school holiday bookings the balance of 50% of your reservation will be payable as requested via email. A boom gate card and /or cabin key will be supplied to you on Check-in. Lost keys/boom gate cards will incur a replacement fee. Cancellation Policy: Peak Season, Easter and October Long Weekends - Advance deposits are refundable if notice of cancellation is given at least 6 weeks prior to your intended arrival. If less than 6 weeks notice is given there will be no refund unless we are able to rebook the cabin/site for the cancelled dates. A prorata refund will be given in the event that we were not able to fully rebook the cabin/site. Outside of Peak Season, Easter and October Long Weekends - Advance deposits are refundable/booking dates can be changed provided that 48 hours notice of cancellation is given.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.
