Shoalhaven Heads Village

Cancellations must be provided in writing and emailed to the park.

All rates are non-refundable unless stated otherwise.

High & Peak Seasons: Free cancellation period up to 15 days prior to arrival date. Cancellations within 14 days of the arrival date will incur a cancellation fee equivalent to the total booking tariff.

Low & Shoulder Seasons: Free cancellation period up to 6 days prior to arrival date. Cancellations within 5 days of the arrival date will incur a cancellation fee equivalent to the total booking tariff.

Special Offers: All special offer rates are non-refundable unless stated otherwise.

Cancellations due to exceptional circumstances will be taken into consideration.

Please note: Booking alterations include date changes, reduction in nights and reduction in guests. These fall under the same rule as a cancellation and must be amended prior to the free cancellation period.

A deposit of 100% of the total booking tariff is required to confirm the reservation.

Rates are structured on a per day basis for up to two guests. Extra charges apply for additional guests staying.

• All pets must be council registered and checked in at reception upon arrival.
• Owners are responsible for disposing of all pet waste appropriately.
• For health and safety reasons, pets are not allowed in any communal areas or Park facilities under any circumstances.
• Pets are only permitted inside our designated pet friendly cabins.
• Pets must never be left unattended and must be on a secure leash when you are not in your tent or caravan.
• Pets may only be walked on Park roadways.
• Dogs are not permitted to swim in the Holiday Park pool, wet playground or lagoon (if applicable).
• Pets must not interfere with other guests’ and residents’ quiet enjoyment: barking or aggressive behaviour will not be tolerated at any time and will result in instant departure, without refund of site/cabin fees.
• One pet per booking – prior arrangements need to be made for additional pets.
• All decisions regarding pets are at manager's discretion.
• The guest shall be liable for any damage or injury whatsoever caused by pet(s) and shall pay the Park Manager immediately for any costs incurred as a result of damage or injury caused.
• The guest accepts full responsibility and indemnifies the Park Manager/owner for any claims by or injuries to third parties or their property caused by or as a result of actions by their pet(s).
• The guest must promptly notify the Park Manager of any change to the above information.
• The guest must read and agree to the terms of the Pet Policy.
• The guest agrees and to abide by the Pet Policy and that the Park Manager agrees to permit the guest to keep the pet(s) described in this agreement in accordance with the Pet Policy. If pets are staying in cabins charges may apply.

All bookings are accepted on the basis that you have read, understood, and agree to abide, and be bound, by the following Terms & Conditions and House Rules. On check-in, you may also be required to verify your identity with photographic identification.

1. Premises are let for short term/ holiday purposes only for the agreed period and at the agreed nightly or weekly rate subject to subsequent change as agreed by the parties.
2. The premises are available from 2.00pm and generally NOT BEFORE on the day of arrival and are to be vacated at 10.00am SHARP on the day of departure. The purpose of these strict times is to allow the necessary time to clean the premises. Please consider your fellow incoming/outgoing holiday occupants. We may consider requests for early arrival or late checkout if available.
3. We’re happy to welcome pets at many of our parks, because we know they’re part of the family too. Some parks, sites and accommodation types are not pet-friendly, so please check with the park directly before booking to confirm their specific policy. 
4. All accommodation is smoke-free.
5. Additional costs will be applied to your account in the event of damage to the room or contents, evidence of smoking, pets being inside of non-pet friendly accommodation or excessively dirty room on departure. These costs may be charged to your credit card or payable in person at our discretion.
6. The maximum number of persons permitted to occupy the booked premises will form part of the booking contract and will be nominated when you make your booking. Persons found occupying the premises over and above the number on the booking may give rise to an additional fee or early termination for breach. 
7. All damage, breakages, or losses to the property and/or furniture/furnishings are to be reported to the reception and paid for immediately. All furnishings and equipment must be left in the premises as originally found. Damage not paid for will be charged to your card without notice.
8. Pre-Authorisation/Security Deposit (Bond) for accommodation: A valid Visa or MasterCard is required on check-in. A pre-authorised payment may be taken from your card and held as a security deposit for damages, excessive cleaning, or extra charges. The pre-authorisation/security bond varies depending on accommodation type booked. Bonds may apply on hired items. All security deposits will be refundable upon check-out after an inspection has been carried out, less any additional charges. Depending on your bank and processing times, it may take a few days for the security deposit to return to your card.
9. All accommodation is for short term tourist purposes, and by confirming this booking I/we acknowledge that we are not using it for residential purposes. 
10. Functions and parties on the premises are not permitted without prior approval from park management. We want every guest to enjoy a relaxed and comfortable stay, so we reserve the right to end your occupancy immediately if you cause damage, nuisance or disruption to other guests, neighbours or the park. 
11. Unless stated within the property description, all premises (other than camping and caravan sites) are self-contained and generally includes linen for the main bedroom, some accommodation options do not include linen. Additional linen is available for hire.
12. No responsibility is taken for guests' personal property left on the premises. A handling fee of $15.00 plus postage will be charged when guests request lost property to be returned by post.
13. With telephone or postal bookings, any printed, written, or verbal description of the premises by the agent or an employee is made in good faith. No responsibility for discrepancies will be accepted. Please choose your property carefully using the information provided on our comprehensive websites. There is no provision to change properties on your arrival if you are unhappy with your choice.
14. Guests are responsible for the safekeeping and replacement of any accommodation keys. Guests requiring a key from the park manager after office hours will be charged a service fee of $55.00.
15. Parking is generally available for one vehicle only, unless prior arrangements have been made. Please park in your designated space. Extra vehicles, boats, trailers or similar items may be accommodated elsewhere in the park, subject to availability, and may incur an additional fee.
16. Electric vehicles must only be charged from approved external power points. Charging from inside buildings is not permitted. All electric vehicles, including e-bikes and e-scooters, must follow the park’s traffic conditions and be used safely and responsibly at all times.
17. No refunds or credits for early departures.
18. Management wishes to warn guests and other persons who engage in recreational activity, with the holiday park, that the pursuit of such activities may result in harm or personal injury. All persons who engage in a recreational activity do so at their own risk.
19. Guests agree to abide by any House Rules posted in any cabin, camp kitchen or recreational area and must supervise and ensure their children comply with such rules.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.