Booking Terms and Conditions

Check In

After 1pm and before 10pm


Check Out

Before 10am


Reception Hours

9am – 5pm 7 days per week, plus extended hours during the summer months


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

At BIG4 Colonial Holiday Park we allow you to treat your pet as a member of the family while staying with us. Please respect our cabins and the policies we have in place so we can keep this privilege ongoing. Pets are welcome free of charge whether you are staying in a cabin or on a site. Pets are allowed inside of cabins however they are not allowed to be on any furniture or in carpeted bedrooms. When walking through the park pets must be on a lead and under control at all times. The office must be informed if you have a pet.


Deposits and Payments

100% deposit taken upon reservation. We reserve the right to charge a pre-authorisation up to $50.00 on your credit card for cleaning fees in respect of cabin accommodation, if the unit is left in an unreasonable state OR our pet or non-smoking policy inside units is ignored. Any major breakages, damages or items removed from a unit will be invoiced separately and charged to your credit card.


Fees

Day visitors must pay a day fee if they intend to use any of the park's facilities (pool, BBQs etc). The day fee will be determined by the office staff in consultation with your visitors when your visitors register at the office.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID – 19 • You are forced into self-isolation • You are awaiting the results of a COVID – 19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: 

Unless a specific tariff states otherwise, standard cancellation terms are as below; Peak Season – Cabins & Sites; 30+ days notice: Cancellation fee of $20 administration fee and 1 night's tariff  - Less than 30 days notice: Cancellation fee of total price of reservation – No refund of monies  Off Peak Seasons - Cabins - More than 30 days notice: Full refund - 30+ days notice: Cancellation fee includes $20 administration fee - Less than 20 days notice: Cancellation fee of $20 administration fee and 1 night's tariff  - Less than 10 days - No refund of monies Off Peak Seasons - Sites - 30+ days notice: Full refund - Less than 30 days notice: Cancellation fee includes $20 administration fee - Less than 10 days notice: Cancellation fee includes of $20 administration fee and one nights tariff

Changes and Cancellation: Unless a specific tariff states otherwise, standard cancellation terms are as below; Peak Season – Cabins & Sites; 30+ days notice: Cancellation fee of $20 administration fee and 1 night's tariff - Less than 30 days notice: Cancellation fee of total price of reservation – No refund of monies Off Peak Seasons - Cabins - More than 30 days notice: Full refund - 30+ days notice: Cancellation fee includes $20 administration fee - Less than 20 days notice: Cancellation fee of $20 administration fee and 1 night's tariff - Less than 10 days - No refund of monies Off Peak Seasons - Sites - 30+ days notice: Full refund - Less than 30 days notice: Cancellation fee includes $20 administration fee - Less than 10 days notice: Cancellation fee includes of $20 administration fee and one nights tariff

1.      Final full payment for your stay, unless tariff terms dictate otherwise, are required on check-in

2.      A credit card pre-authorisation is required at time of check-in for all cabin stays

3.      Guests checking-in outside reception hours are requested to contact us with an estimated time of arrival and arrange final full payment and a credit card pre-authorisation if applicable to their booking

4.      Early check-ins / late checkouts are subject to availability within 24 hours of arrival/departure and may incur an extra charge

5.      We are a dog friendly park – all bookings must advise whether a dog will be accompanying them before arrival at our property

6.      Additional costs – we reserve the right to debit your credit card or request payment in full for any outstanding charges that apply to your booking. This includes extra cleaning, excess rubbish removal, additional unpaid guests, extended stays, late checkouts, lost keys, item theft or repairs and damage to the property

7.      Guests are given a full copy of the park rules at check-in, all guests and their visitors are required to make themselves familiar with these