Booking Terms & Conditions

  • Check in

    After 1pm

  • Check out

    Before 10am

  • Reception hours

    9am – 5pm 7 days per week, plus extended hours during the summer months

  • Deposit & Payments

    Off Peak Seasons: 30% deposit is required. Peak Season: 50% deposit is required, payment in full 30 days before stay. We reserve the right to charge a pre-authorisation up to $50.00 on your credit card for cleaning fees in respect of cabin accommodation, if the unit is left in an unreasonable state OR our pet or non-smoking policy inside units is ignored. Any major breakages, damages or items removed from a unit will be invoiced separately and charged to your credit card. The pre-authorisation will be released upon inspection of unit being satisfactory.

  • Changes & Cancellations

    Peak Season – Cabins/Sites – More than 30 days notice: Full refund less $20 administration fee – Less than 30 days notice: $20 administration fee and 1 night’s tariff – Less than 10 days – No refund Off Peak Seasons – Cabins – More than 30 days notice: Full refund – Less than 30 days notice: $20 administration fee – Less than 20 days notice: $20 administration fee plus 1 nights tariff – Less than 10 days – No refund Off Peak Seasons – Sites – More than 30 days notice: Full refund – Less than 30 days notice: $20 administration fee – Less than 10 days notice: $20 administration fee plus 1 nights tariff

  • Fees

    Day visitors must pay a day fee if they intend to use any of the parks facilities (pool, BBQ’s etc). The day fee will be determined by the office staff in consultation with your visitors when your visitors register at the office.

  • Pets

    At BIG4 Colonial Holiday Park we allow you to treat your pet as a member of the family while staying with us. Please respect our cabins and the policies we have in place so we can keep this privilege ongoing. Pets are welcome free of charge whether you are staying in a cabin or on a site. Pets are allowed inside of cabins however they are not allowed to be on any furniture or in carpeted bedrooms. When walking through the park pets must be on a lead and under control at all times. The office must be informed if you have a pet.

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