Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions. Changes and Cancellation: Cancellation Policy for High Season (Dec/Jan Christmas Hols) A deposit is required on all bookings made in the high season period to secure the booking. Bookings are not confirmed without a deposit. The deposit for all accommodation bookings is 3 nights tariff, and $250.00 for all site bookings. Deposits for reservations made wholly or partially in High Season will only be refunded (less $30 cancellation fee) if you notify us 60 days prior to your scheduled arrival. If you provide less than the required period of notice of cancellation, your deposit will be forfeited. All cancellations MUST BE in writing by either email, mail or fax. Early Departures: No refund is given unless accommodation or site is resold. PLEASE CHECK YOUR HOLIDAY DATES CAREFULLY! ~ Cancellation Policy for Low/Mid Season (1st Feb - 30th May, 1st Sept - 20th Dec and all Easter/long weekends.) ~ A deposit of 1 night's tariff is required on all bookings made during these periods (except Easter, which is minimum 3 nights deposit for accommodation and $250 deposit for sites). Bookings are not confirmed without a deposit. Deposits for reservations made wholly or partially in Low/Mid Season will only be refunded (less $30 cancellation fee) if you notify us 30 days prior to Early Departures: No refund is given unless accommodation or site is your scheduled arrival. If you provide less than the required period of notice of cancellation, your deposit will be forfeited Cancellations MUST BE in writing by either email, mail or fax. If you have any questions, please feel free to call us at your earliest convenience or contact us by email at email@example.com. We look forward to seeing you soon! ~ #Certificate of Excellence Winner 2013 & 2014 for being top 10% of businesses on Tripadvisor #GOLD WINNER at the 2011 WA Tourism Awards# #Silver Winner at the QANTAS National Tourism Awards 2011# #WINNER of the 2010 BIG4 Supreme Excellence Award# ~ Terms & Conditions: SMOKING IN ACCOMMODATION WILL INCUR A $200.00 FEE Check in time is 2pm onwards. Check out is by 10am. All American Express cards will incur a 2% surcharge. ~ Services: Why not pay off your holiday before you arrive? Our bank details are as follows: Bankwest Albany BSB: 306-001 Acc No: 508-2504 Acc Name: Shuttleworth Albany Pty Ltd ~ We also highly recommend travel insurance ~ Early Departures: No refund is given unless accommodation or site is resold. PLEASE CHECK YOUR HOLIDAY DATES CAREFULLY!
Contact the BIG4 National Support Office via our contact us page.
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