Chalets

• Any booking cancelled within 7 days of arrival will not be eligible for a refund.
• Strictly no refunds for early departures
• Strictly no refunds for bookings made where a Cancellation Insurance has been declined.
• Any bookings requiring cancellation due to non-compliance with Miami Holiday Park’s Booking Terms and Conditions, Park Rules, or Pet Policy will be ineligible for a refund. 
• Park Management reserves the right to relocate any booked site to an alternative location at any time and may cancel any booking at its discretion. Specific sites cannot be guaranteed at any time. 
• A cancellation fee of $25.00 (AUD) will apply to booking cancellations made after the payment of any 
  deposit/instalment plan payment (includes pre-authorised deposit/payment plan periods such as Easter, Christmas, and School Holiday stays booked on the Miami Holiday Park website, cancelled more than 14 days prior to arrival).    
• Cancellations for bookings made through 3rd party booking channels (such as booking.com, Expedia, Visitor Centres etc.) must be cancelled using the booking channel the booking was made through. Cancellation fees will be in accordance with Miami Holiday Park Policy and the relevant booking channel.  
• Cancellations for bookings made through tour and transport operators, travel agents, wholesalers and associated tourism/travel trade operators must be cancelled using the agent the booking was made through. Cancellation fees will be in accordance with Miami Holiday Park Policy and the relevant agent.
• Cancellation fees are in addition to fees which may be levied by tour and transport operators, travel agents, wholesalers, or third-party operator fees.  
• It is highly recommended that individual guests take out Travel Insurance / Cancellation Insurance at the time of booking, which may cover cancellation fees.

Miami Holiday Park is a pet friendly park. 
We welcome responsible owners with well-behaved pets.

To ensure all guests (with and without pets), enjoy their stay, it is crucial that pet owners abide by the Park's ‘Pet Policy’ as explained below:

• Please keep your pet on a lead in the Park at all times.
• Please clean up after your pet at all times.
• Pets are restricted from entry in ablutions, laundry, camp kitchen and playground areas.
• Pets are not to be left unattended at your site during your stay.
• If tethering your pet to your equipment (e.g. caravan, vehicle etc.), you agree your pet must remain on a short tether well within your site boundary.
• As the pet owner you accept full responsibility for any injury or damage caused by your pet whilst in the Park.
• Any dogs registered as a dangerous breed are expressly barred from entering the Park.
• The decision to allow a guest with a pet into the park is at Management’s absolute discretion at all times.
• Management reserves the right to ask any guest with a pet to leave immediately, with no refund given if any of the above rules are not complied with, or if the pet is causing a disturbance, nuisance, or
  threatening the safety of other pets, guests, visitors, or staff at Miami Holiday Park.

• All bookings must be PAID in FULL at the time of booking to confirm your reservation* *Excludes pre authorised pre-payment instalment plans for peak periods such as Easter, Christmas, and School Holidays  
• To confirm a booking paid via a deposit or payment plan during permitted holiday periods, payment must be made in full, no later than 14 days prior to arrival date. Bookings not paid in full by this time may risk cancellation, and cancellation fees will apply.    
• A minimum ‘3 Night Stay Policy’ applies over Long Weekend and Easter Long Weekend periods. 
• A minimum ‘5 Night Stay Policy’ applies over the Christmas / New Year holiday period (18th December to 3rd January).

Check-In Policy

• Upon checking in to Miami Holiday Park, all guests must:  
• Show valid Photo ID (for registered guest name)
• Provide credit card (for registered guest name)
• Provide vehicle registration number

Please read these conditions carefully. The “Guest” acknowledges and agrees that these Terms and Conditions apply and extend to any person (also referred to as “Guest”) occupying or visiting the park, sites and/or using the facilities in the complex at the invitation of or with the authority of the guest. 

• Occupancy starts and finishes on the dates shown on the receipt. Occupancy is only for the number of 
  people shown on the receipt. Extra fees apply for any additional guests (additional guests must be 
  approved by management prior to check-in).
• The Guest authorises management to charge the credit card presented at time of booking or check-in, for any loss, damage, or monetary contribution for which any guest is liable under this Policy or otherwise.
• The guest will be liable for payment of charges incurred by any guest (or visitor of guest) including 
  replacements and necessary costs for damage or loss to Park facilities, equipment, or utilities (taps, hoses, pipes, powerheads etc.).
• Guests may only park a vehicle in the area designated to the site, or as authorised by Park Management.  
• Park management is not liable for any damage or loss of personal property, or personal injury in which 
  the guest may sustain while in the Park or on the property.
• The guest agrees to comply with the Park Rules (as provided on our website), and any reasonable 
  direction by Park Management. 
• It is the responsibility of all guests with pets to ensure they comply with our Pet Policy.
• Park management may inspect guest sites at any time with reasonable notice. If management is of the 
  opinion there has been unlawful conduct, or a breach of the Park Rules or Pet Policy, no notice is 
  required, and all guests on the site will be asked to leave the Park, ineligible for a refund. 
• All bookings are made with Breakaway Parks Pty Ltd trading as Miami Holiday Park (ABN 20 668 855 865).
• All prices are quoted in Australian dollars (inclusive of GST). Prices are per site and may be subject to 
  change without notice at the discretion of Miami Holiday Park.
• All guests and visitors under the age of 18 years must be accompanied by a responsible person over the age of 21 years.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.