By 10am on the day of departure
8am-8pm, seven days a week
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
Pets are permitted on powered and unpowered sites at the manager’s discretion and must be noted in the comments section when booking. Pets are not permitted in ensuite sites or cabin accommodation and are not permitted during high season (23rd Dec-31st Jan & Easter Weekend). Any person with pets in the park at these times will be asked to leave. Pets must be kept on a leash at all times. A $50 dog bond is payable on arrival to the park.
Full payment is required at the time of booking for all online bookings. Deposits are required when booking by telephone with the park. Please confirm deposit requirements with the park. Bookings are not confirmed until deposits have been received. All Ensuite/Powered/Unpowered site bookings made between 23rd Dec-31st Jan & Easter dates must complete a site agreement form which will be sent to them on completion of their online booking. This form is compulsory and must be completed and returned within 48 hours of booking or your reservation will be cancelled, and all monies paid will be refunded.
The quoted tariff is based on the number of adults and children advised. Should this number vary, the tariff may alter. Rates apply as per the following age groups: Adults: 15 years old and over, Children: two-15 years old, Infants: 0-two years old.
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: A cancellation fee of $30 applies in every instance to all cancelled and confirmed bookings. Please check your holiday dates carefully. No refunds for early departure unless accommodation is resold. Booking cancellations made in the high season must be made more than 60 days prior to your arrival. If a booking cancellation is made within the 60 days of your arrival the deposit will be forfeited in full. No deposit refund. Bookings cancellations made in the low season must be made more than 14 days prior to your arrival. If a booking cancellation is made within 14 days of your arrival the deposit will be forfeited in full. No deposit refund. Cancellations must be made in writing.
ALL PEAK SEASON BOOKINGS (EASTER & DEC/JAN HOLIDAYS):
All Ensuite/Powered/Unpowered site bookings for peak periods MUST complete a Site Agreement Form or no booking can occur. This includes booking periods 23rd December until 31st January and Easter weekend dates. If you book a site online, one of these forms will be sent to you and need to be returned within 48 hours or your booking will be cancelled and refunded if any monies paid. Please fill in the site agreement form and email back to the park at firstname.lastname@example.org
NOTE: When filling in details regarding sizing of caravans, tents etc - please give us as much information as possible to make it easier to place you on the correct size site. Caravan sizes including drawbar are a fantastic help, same as if you have a rear entry van, slide outs or expandas. The more information you put on the form, the better.
Due to space limitation and safety, strictly one vehicle only per site. Limited boat and trailer storage is available at a charge of $5 per day. We strongly suggest travel insurance for your own peace of mind.
For more information or clarification, contact BIG4 Emu Beach Holiday Park on 08 9844 1147 or email to email@example.com
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.