Off-Peak Periods
Non-Promotional/Non-Discounted Rates:
- A deposit equal to 1 Night’s accommodation is payable at time of booking. The balance is due on the day of arrival.
- The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
- If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.
Promotional/ Discounted Rates:
- A deposit equal to 50% of the total booking cost is payable at time of booking. The balance is due on the day of arrival.
- The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 2 days (48hr) prior to the booked arrival date.
- If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.
Peak Events (excl Dec/Jan School Holidays)
All Bookings and rate types, including Groups of more than 3 rooms:
- Full pre-payment is required at time of booking.
- The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date, or if the event the guest is attending is cancelled.
- If the reservation is cancelled after this time or if the booking is a no-show, the deposit is non-refundable.
December/January School Holidays
All Bookings and rate types, including Groups of more than 3 rooms:
- A deposit equal to 50% of the total booking cost is payable by 31 March to secure the cabin or site, any unpaid cabins/ sites will be released after 31 March.
- For all bookings made after 31 March, a deposit equal to 50% of the total booking cost is payable within 14 days of making the booking to secure the cabin or site, any unpaid cabins/ sites will be released after 14 days.
- The remaining balance is payable NO LESS than 14 days prior to arrival.
- The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date.
Groups of more than 3 Cabins/Sites
Off-Peak Periods:
- 50% Deposit is required within 14 days of making the booking, all unpaid cabins/ sites will be released after 14 days.
- The remaining balance is due no later than 14 days prior to arrival. If not received, all cabins/ sites will be released.
- The deposit may be held as a credit for a future booking, or a refund may be organised if cancellation is made prior to 2pm, 14 days prior to the booked arrival date.