Booking Terms & Conditions

TERMS AND CONDITIONS Deposits and Payments - Accommodation (Chalets/Cabins) - A credit card payment for 100% of the amount of your stay is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. Booking confirmation is not guaranteed until payment has been successfully debited from your credit card supplied. Onsite Accommodation does incur a surcharge for a one night stay only. Sites (Powered/Unpowered) - A credit card payment for 100% of the amount of your stay is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. Booking confirmation is not guaranteed until payment has been successfully debited from your credit card supplied Changes and Cancellations - during high season must be made more than [32] days prior to arrival. Cancellations up to (32) days prior to arrival may be refunded minus a cancellation fee equivalent to one (1) night accommodation. Cancellations within 32 days of arrival the monies are forfeited. Changes within 32 days are set at a higher rate. Reception hours [8am to 5pm]. Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day or after reception hours and have not made alternate arrangements will forfeit the cost of the first night. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation. A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. A minimum stay of nights applies during high season, a minimum stay of nights applies at Easter, a minimum of [2] nights on long weekends and a minimum of [1] nights on other weekends. Adults rates apply to persons above 14 years. Children rates apply to guests aged 0 to 14 years in cabin accommodation. Powered and Unpowered sites - there is no charge for children under 2 years. Limit up to 6 persons to a site (conditions apply) With the exception of medically certified guide dogs, dogs are not permitted. Check out time is 10am. Late check outs can be arranged at an extra charge where available. Check in time is from 2pm. We reserve the right to refuse a booking at any time from any person reasonably believed to: Not be the person named on the booking request Not be the person named on the credit card or not be authorised to use the card Not be able to pay for any charges May cause damage to the property of the Park or other guests May exhibit socially unacceptable behaviour Be concealing a dog or other unauthorised animal We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.