2:00pm
10am
8.00am-5pm
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
At management approval. Not welcome Easter, the latter parts of December and January.
Accommodation (Chalets/Cabins) - A credit card payment for 100% of the amount of your stay is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. Booking confirmation is not guaranteed until payment has been successfully debited from your credit card. Sites (Powered/Unpowered) - A credit card payment for 100% of the amount of your stay is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. Booking confirmation is not guaranteed until payment has been successfully debited from your credit card.
COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions: Cancellations up to 28 days prior to arrival will be refunded minus a night’s tariff as a cancellation fee. No refunds are available from 28 days prior to arrival.
Deposits and Payments
All tariffs are based on two people; additional charges apply for extras.
Children are aged 2-16.
Accommodation (Chalets/Cabins) - A credit card payment for 100% of the amount of your stay is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. Booking confirmation is not guaranteed until payment has been successfully debited from your credit card. Onsite Accommodation does incur a surcharge for a one night stay only.
Sites (Powered/Unpowered) - A credit card payment for 100% of the amount of your stay is required at the time of booking. The Park will process a charge against your credit card and send confirmation to the email address supplied. Booking confirmation is not guaranteed until payment has been successfully debited from your credit card.
Cancellation Policy-Updated
The Ocean Beach Holiday Park will be offering the option to change the date of your booking or take a credit for up to 12 months from date of cancellation; without a fee up to 14 days prior to arrival. Any difference in booking value due to a credit transfer will need to be paid. This excludes all December/ January/ Easter peak school holiday periods.
Refunds are only given to bookings in full that are unable to attend due to circumstances out of their control (government restrictions). Customers that are still within the cancellation period 28 days and they wish to cancel their booking, the amount paid will be refunded less the cancellation fee.
If your booking period falls within peak period dates please see the below cancellation policy.
Cancellation Policy
Cancellations up to 28 days prior to arrival will be refunded minus a night’s tariff cancellation fee.
No refunds are available from 28 days prior to arrival.
Sorry no refunds for no shows, late arrivals, early departures or inclement weather. No refunds for guests ejected from the park for contravening park rules. Charges may apply for any damage caused.
Any difference in booking value due to a credit transfer will need to be paid.
Please contact us to organise your cancellation/refund or credit.
Changes and Cancellations - during high season must be made more than (28) days prior to arrival. Cancellations up to (28) days prior to arrival may be refunded minus a cancellation fee equivalent to one (1) nights accommodation. Cancellations within 28 days of arrival the monies are forfeited.
Reception hours: 8am to 5pm.
Guests arriving outside these times must contact park reception during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day or after reception hours and have not made alternate arrangements will forfeit the cost of the first night. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the park for confirmation. A credit card must be produced in the name of the person staying at the park on check in. Any damage caused may be charged against that card. A minimum stay of nights applies during high season, a minimum stay of 4 nights applies at Easter, a minimum of 3 nights on long weekends and a minimum of 1 nights on other weekends. Adults rates apply to persons above 16 years. Children rates apply to guests aged 2 to 16 years. There is no charge for children under 2 years. Limit up to 6 persons to a site (conditions apply).
With the exception of medically certified guide dogs/Pets are not permitted during peak summer school holidays and Easter. Dogs may be accepted outside these times at management discretion.
Check out time is 10am. Late check outs can be arranged at an extra charge where available.
Check in time is from 2pm.
Afterhours contact:
Please use the emergency contact phone which is located on front of the reception building
Pet friendly Accommodation-
Dogs are family too, therefore we are more than happy to welcome your furry family member to the park. Big4 Denmark Ocean Beach holiday Park is the ideal location to bring your fur friend, with a dog friendly beach located across the road with many walking paths in the area.
Please note that all bookings with dogs are to be made direct. Call us on 08 9481105 and please read all guidelines below carefully. Dog owners must contact us prior to arrival to apply to have their dog accepted at the park.
Pet Friendly Chalets and Cabins
Dogs and Cats are welcome in select accommodation – excluding peak periods Dec/Jan Easter school holiday and some long weekends.
Sanitising services are required for dog bookings, please call the office on 08 98481105 to discuss this additional charge ($80) and to verify our pet policy.
All dog/pet bookings must be made prior to arrival. We allow your pet to go inside the accommodation, however they are not allowed on furniture or in the bedrooms.
Pet Friendly Sites
Pets are welcome on powered and unpowered sites at Big4 Ocean Beach Holiday Park except during Dec/Jan School Holidays and Easter.
Guidelines
In order to ensure the comfort, enjoyment and safety of all guests staying with us we have established a clear set of guidelines to ensure that all dog owners take responsibility in regards to the actions and behaviour of their dogs.
Please be aware that if you fail to adhere to the below rules you will be asked to leave the park immediately without refund.
Management reserves the right to evict any guests whose dog is deemed noisy, disruptive, aggressive or is the subject of complaints from other guests.
Management reserves the right to evict any guests whose dog is deemed noisy, disruptive, aggressive or is the subject of complaints from other guests.
We reserve the right to refuse a booking at any time from any person reasonably believed to: Not be the person named on the booking request Not be the person named on the credit card or not authorised to use the card. Not be able to pay for any additional charges. May cause damage to the property of the park. May exhibit socially unacceptable behaviour. Be concealing a dog or other unauthorised animal. We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.
