Family Studio

• We understand that from time to time, you may need to cancel your Booking.
• If you cancel your Booking, then the following cancellation policy applies:
  • a) If you cancel your Booking more than 7 days before the Arrival Date, you will receive a full refund
  • b) If you cancel your Booking less than 7 days before your Arrival Date, you forfeit your 1st night deposit.
• If you are a No Show your Booking will be cancelled and you will not be entitled to a refund. That is, you will still be required to pay the full amount set out in your Booking.

• When you make a Booking more than 7 days in advance, you will be required to pay a deposit equal to at least the first night’s Rate of the Booking (Deposit). You will then be required to pay the balance within 7 days prior to arrival.
• When you make a Booking where the Arrival Date falls within the next 7 days, you will be required to pay the total cost of your Booking.
• RAC Members booking via BIG4 will not receive RAC Member discount, this can only be added to bookings made directly with RAC Parks & Resort via rac.com.au or telephone.
• Once you pay for your Booking (either in whole or in part), you will be deemed to have accepted these Terms.
• Once we have processed the payment for your Booking, we will confirm the details of your Booking with you in writing. This confirmation creates an agreement between you and us (Agreement).
• You must pay for your Booking in Australian dollars.
• There may be instances where you try to make a Booking but we are unable to accommodate you. We try to avoid this as much as possible, but if this happens, we will notify you that your Booking has been unsuccessful.

For this park

We have pet-friendly powered sites available. Pets must be included in your booking, please add this to the notes section when you make a reservation.

Pets must be kept on a lead at all times while in the park and must not be left unattended. There are some shared spaces where pets are not allowed, including the pool, recreation room and camp kitchens.

• Guests may bring their pets to RAC Parks & Resorts where permitted at their own risk.
• A maximum of two pets are permitted per site.
• Pet approval must be obtained when booking and decision is at the Property Managers discretion.
• Pets must be pre-booked at the outset of booking (including information regarding breed and number of pets).
• Arrival with additional pets on check-in may result in the booking not being honoured and forfeiture of all monies paid.
• Pets are allowed in designated pet zones only.
• Pets are not permitted on ensuite-powered sites.
• Pets are not permitted inside accommodation, pool areas, playgrounds, areas in which food and beverage are consumed, camp kitchens, barbecue areas, swimming pools and reception/front office buildings. This does not apply to service animals.
• Please also note that not all guests enjoy pets and we must all holiday happily together.
• Pets must be on a lead at all times whilst on the property, even when contained within your site and the park bounds. There are no off-leash areas within the park.
• Pets are not to be left unattended at any time, including in caravans, tents, or trailers.
• Please make sure you clean up after your pet. Guests are solely responsible for cleaning up after their pets on the property and in the surrounding neighbourhood. Mess must be cleaned up straight away and disposed of correctly.
• A pet fee may be charged to your card on file if any incidences or breaches to the Pet Policy occur.
• Pets are not allowed in the dolphin experience area in Monkey Mia and must be on leads at all times when in the Monkey Mia Conservation Park and Reserve.
• Pets must be registered and up to date with their vaccinations.
• Pets must be healthy, i.e., free of worms, fleas etc.
• Aggressive pets are simply not welcome.
• So that all our guests can enjoy their stay, please always keep your pet quiet. Excessive noise, including barking, is not allowed.
• Pets must be well mannered and appropriately always restrained by the Guest.
• If your pet is causing problems with other guests, the manager has the right to terminate your further stay and forfeiture of all monies paid.
• Any ongoing disturbances that affect guests’ experience, such as barking, may result in termination of your further stay and further charges incurred. This may include refunds given to other guests due to disturbances.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.