Villas check-in is 2pm, sites check-in is 12pm.
Villas and sites check-out is 10am or by arrangement with management.
Monday - Thursday: 8am - 6pm. Friday - 8am - 7pm. Saturday and Sunday: 8am - 6pm.
Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.
Pets are not permitted in the park under any circumstances.
Full payment is taken at time of booking. Group Bookings: Upon booking for a group (10 or more bookings), a deposit of $100 is required per cabin/villa and $50 per powered/ensuite site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per booking and all remaining amounts will be refunded.
Payment methods: You have the choice of one of the following payment options:•BPAY ®. Please refer to your booking confirmation for our BPAY ® Biller Code and Reference Number.•Visa or Mastercard at time of booking and for all on-line bookings. Please note, payments made by credit card will incur a transaction fee reflecting bank charges incurred by Park Lane Holiday Parks for these payments. Current fees are 1.5% of the transaction total for Visa & MasterCard payments over $500.00. (This does not apply to payments made online)•Direct deposit within 3 business days – please quote your reservation number to identify your payment. (not available for online bookings)
Contact the BIG4 National Support Office via our contact us page.
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