BIG4 Breeze Holiday Parks - Eildon

Booking Policy

A deposit is required to secure any reservation. For all bookings a deposit equal to one night’s tariff must be paid at the time of making the reservation. Reservation will not be guaranteed without a deposit. Any changes to reservations or cancellations will incur an administration fee of $39.00. Please be advised that all cancellations must be received in writing directly to the park from the primary email address on the confirmed booking.

A credit or debit card will be required on check-in as a bond for the stay. If a credit or debit card is unavailable, guests may provide a $100 bond in cash that will be returned upon departure.

Requests to amend stay dates are subject to the discretion of management. Prices are in accordance with the current day/s tariff when nominating your new booking dates. Management reserves the right to decline a booking amendment or change if inside of the cancellation period. Changes granted may be subject to amendment fees.

Please note Breeze credit can only be used at BIG4 Breeze Holiday Parks - Eildon. Credits cannot be transferred to any other previously affiliated Breeze parks.

Travel Insurance & Weather Events

It is highly advised to look at travel insurance for cover due to unforeseen circumstances including weather events/conditions, event cancellations, medical expenses, health pandemics and loss or damage to personal baggage. Within the cancellation period of your booking, a refund will not be given due to postponed or cancelled events, inclement weather, fires or floods.

Low Season- dates subject to change

Cabins
Long notice cancellations received more than 14 days prior to the reservation date, will receive a refund of monies paid minus an administration fee of $39. Short-notice cancellations made within 14 days of arrival surrender the deposit (one night’s tariff). Any remaining monies can be refunded or applied to a client account.

Last-minute cancellations made within 48 hours of the reservation, surrender ALL monies paid.

As an in-house guest, if you depart the park earlier than your original departure date or cancel once arrived, we do not hold credits or provide a refund.

Sites
Cancellations received more than 48 hours in advance will receive a full credit or refund. Last-minute cancellations received within 48 hours of the reservation will surrender ALL monies paid.

As an in-house guest, if you depart the park earlier than your original departure date or cancel once arrived, we do not hold credits or provide a refund.

High/Peak Season- all school holidays, long weekends and events, dates may vary

Cabins & Sites
Full payment may be required by a designated date; this will be supplied upon the reservation (approx. 30 days for high and peak periods). Long notice cancellations made before the designated full payment date will receive a refund of all monies paid minus an administration fee of $39.

Short notice cancellations made after the designated full payment date surrender ALL monies paid.

As an in-house guest, if you depart the park earlier than your original departure date or cancel once arrived, we do not hold credits or provide a refund.

3rd Party Bookings

Booking/cancellation policies for 3rd party bookings may vary depending on the specific website. Please check the booking conditions included in the terms and conditions of the booking website.

As an in-house guest, if you depart the park earlier than your original departure date or cancel once arrived, we do not hold credits or provide a refund.

Additional Guest Charge

Additional charges will be applied if more than two people are staying within any accommodation type. When applying the additional charges, the below age categories apply:

0-2 years – Infant
3-15 years – Child
16 years and over – Adult

Dogs will also occur an additional charge of $50. Please refer to our Dog Policy for more details.

Damages and Theft

Guests are personally liable for the payment of the account and if the person, company, or association indicated by the guest as being responsible for the account does not do so, the liability of the payment will be joint and several.

Any charges for guest services and for damage to park property, not previously billed at the time of departure, may be added to the account for settlement or charged to the same credit card used to pay the account. An invoice will be sent for any outstanding monies notifying guests of all charges.

Guests are solely responsible for their own property at all times at Breeze Holiday Parks. If property is lost, stolen or damaged at Breeze Holiday Parks, we are under no obligation to replace the property, compensate for, or liable for any loss or damage suffered as a result. To the maximum extent permitted by law, Breeze is not responsible or liable for any accident or, direct or indirect loss during the guests stay.

The park will process a charge against your credit card and send confirmation to the email or postal address supplied. The balance is due upon check-in (off peak), or 30 days prior to arrival (peak).

We love welcoming our guests and their furry friends to our holiday parks. To ensure that you, your dog and all our other guests enjoy their stay, we must have implemented some conditions that dog owners must adhere to during their stay:

• Dogs will occur an additional charge of $50.
• All dogs must be approved at the discretion of management prior to being brough to the park, so please contact the park before arriving.
• A maximum of two (2) dogs are permitted per booking.
• Dogs must be supervised at all times and never left unattended. This includes inside tents, vans, designated dog-friendly cabins and any other accommodation.
• When in the park, dogs must be kept on a leash and under their owner’s control at all times.
• Dogs are not permitted in any communal areas (including but not limited to the camp kitchen and amenities block).
• Owners are responsible for cleaning up after their dogs (this includes toilet duties too).
• Additionally, any dog-related accessories such as dog blankets should not be washed or cleaned within the park. This includes but is not limited to laundry washing machines, bathtubs and pools.
• All dog owners, whether expressly agreed or not, assume all liability regarding their dog being on the premises and indemnify Breeze Holiday Parks against all and any damages, all or any claims or other suits that may arise because of your dog being anywhere in the holiday park.
• Park management reserves the right to evict and withhold any refunds from guests whose dog is deemed noisy, disruptive, and aggressive, or is the subject of a complaint/s from other guests.

Personal information

The types of personal information we collect

We collect information both in person at our Parks or via internet booking engines (including www.booking.com) and online travel agents, to allow you to make a reservation at one of our Parks.

The information we collect to do this includes:

• Name
• Address
• Contact details
• details of your stay with us (arrival and departure time, and number of other guests).
• Vehicle including registration number and the make, model
• Dimensions of any caravans or trailers that are the subject of your reservation.

The only transactional information we collect at booking is confirmation of payment or balance owing.

Why we collect personal information

We, use the personal information you provide for the following purposes:

• Register your details with Breeze Holiday Parks
• Record your booking or other purchase with Breeze Holiday Parks
• To maintain a database of current and past guests
• Subscribing to our email newsletter
• Effectively administer records, accounts and financial transactions
• Assist our internal administration and operations
• Establish residential tenancy agreements

Additionally, we use the information within log files to help us screen for potential risk and breaches (in particular, IP addresses), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

How we collect personal information

We collect personal information in a variety of ways, including (but not limited to):

• Directly from individuals such as when you subscribe to our newsletter via our Website or when you complete a guest registration form at one of our Parks;
• Through our social media pages and from social media sites when you like our posts or page;
• From third parties that provide us with marketing; market research; and marketing and web analytics services;
• Where you send us an email or ‘contact us’ message or make a written enquiry with us; and
• When you call us to make enquiries

Storage and security of personal information

We take the security of the personal information we hold seriously and handle personal information sensitively and in accordance with applicable privacy laws.
We take all reasonable steps to protect the personal information we hold from misuse, interference and loss; and from unauthorised access, modification or disclosure.

How long do we keep your personal information?

If we no longer need the personal information we hold about you, we take steps to delete, destroy or de-identify that information. All information is stored in accordance with a data retention policy that sets out how long we keep different types of information, depending on what the information is and the purpose for which it was collected. For example, we need to keep information about your reservation in order to provide you with accommodation at one of our Parks. It may also be necessary for us to retain personal information to comply with our legal obligations; or for insurance or audit purposes.

Marketing

We also use personal information to market and promote our products and services, including to:

• Contact you about special offers or promotions we think may be of interest to you (where we have a legal basis to process your information in this way); and
• Conduct marketing and web tracking analysis.

When you provide your personal details to us, you consent to us using your personal information for direct marketing purposes (unless you have already opted out of marketing, or until you opt-out). Personal information may be disclosed for marketing purposes to an organisation or people who assist in our direct marketing, for example an external mail house.

From time to time, we may contact you with information about products and services offered by us and our related entities and our business partners, that we think may be of interest to you. When we contact you it may be by email or SMS.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing e-mails we send you or contact us via email.

Cookies and other technologies

We collect information relating to your web activity when you access and browse our Websites. In particular, we may collect information using cookies, and similar technologies, designed to provide information to help us improve the use of our Websites and to better tailor the content we provide.

A cookie is a text file containing small amounts of information which is downloaded to your device when you access a website. This information may include your IP address, information and actions taken on the site including details about when you accessed the site. The text file is then sent back to our server each time your browser requests a page from the server. Information generated by the cookie about the use of our website may be transferred to, and stored by, a web analytics service, which may be based overseas, that we use to help use improve our online services. This enables us to provide a better website visitor experience by loading the site so that it reflects your personal preferences as previously indicated last time you browsed. Some cookies also help with ensuring the functionality of the site.

Additionally, emails we send to you use technology that allows us to understand the time and date that an email was opened and whether any links within the email were clicked. Compiling this information allows us to conduct statistical analysis to better understand how effective our electronic marketing campaigns are and customise our advertising services based on the results. You can disable some of this technology by turning images ‘off’ in your email client (i.e. Outlook) and you can opt-out of receiving emails from us sending us an email at info@breezemanagementgroup.com.au

The types of cookies we use are set out below. You can configure your web browser to reject and delete cookies but this may limit the functionality of Website so that it does not operate properly.

Analytical and performance cookies

We use website analytics service providers, such as Google Analytics, that use cookies to analyse our Website traffic. These analytics service providers collect information and statistics about the Website, including by counting the number of visitors and tracking how visitors use the site. This type of analysis helps us make our Websites more effective to use, for example by improving how easy it is for visitors to find what they are looking for on a site or fixing any issues users have with a site. Information supplied by analysis cookies helps us to understand how our visitors use our Websites in order to improve the user experience.

Advertising/targeting cookies

Targeting cookies are often linked to services provided by third parties on our Websites. Third-party service providers may use their own cookies to collect information about your activities on our Websites. They work by identifying your device and browser to recognise your visit to the Websites. Not enabling these cookies will disable the services provided by third parties on our Websites, such as tools to share or access content from social media sites or options to watch videos by third-party video providers.

Functionality cookies

We may use functional cookies that record the choices you have made on our Websites so that we can continue to provide you with information you are interested in during that visit and any subsequent visits. This allows us to provide content that is tailored and relevant, and to improve the Website experience for our Website users.

Strictly necessary cookies

We collect cookies that are necessary for our Websites to operate and load properly. You can set your web browser to block these cookies but without these cookies you may not be able to move around the Website and use its features.

Privacy policies of other websites

The Breeze Holiday Parks website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to this policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. If you continue to access or use our services after notified changes have come into effect, you will have agreed to the revised policy.

Making a complaint

If you have any concerns about our information handling practices, you can email us at info@breezemanagementgroup.com.au so that we can try and resolve the issue quickly and directly.
If we are unable to resolve your privacy complaint, you may contact the Office of the Australian Information Commissioner at: GPO Box 5218, Sydney NSW, 2001, www.oaic.gov.au (telephone 1300 363 992).

Contact details

You can contact us by:

• Sending an email to info@breezemanagementgroup.com.au;
• Calling us on (07) 5400 6144 between 9:00am and 5:00pm AEST Monday-Friday (excluding public holidays);
• Writing to us at: 5/16 Innovation Parkway, Birtinya, Queensland, 4575

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.