Booking Terms & Conditions
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TERMS AND CONDITIONS A credit card deposit is required at the time of booking. The Park will process the charge against your credit card and send confirmation to the email address supplied. Changes and Cancellations – Changes and cancellations for stays during high season must be made more than  days prior to arrival. If a cancellation is within  days of arrival the payment is forfeited. Cancellations at other times can be made up to 9am on the day prior to arrival. An administration fee of $20 will be charged on all cancellations. Reception hours are 8am to 6pm and 8am to 7pm during daylight saving. Guests arriving outside these times must contact the park during reception hours to make alternate arrangements. Guests who fail to arrive on the designated day will forfeit the cost of the their deposit. Special requests are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation. A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. A minimum stays apply between Christmas and New Year (7), Easter (5), and during long weekends (3). There is no charge for children under 2 years. With the exception of medically certified guide dogs, dogs are not permitted. Check out time is 10am. A late check out can be arranged at an extra charge where available. Check in time for cabin and ensuite sites is from 2pm and powered and unpowered sites from 11am. We reserve the right to refuse a booking at any time from any person reasonably believed to: • Not be the person named on the booking request • Not be the person named on the credit card or not be authorised to use the card • Not be able to pay for any charges incurred • May cause damage to the property of the Park or other guests • May exhibit socially unacceptable behaviour • Be younger than 18 years and not accompanied by a responsible person over that age • Be concealing a dog or other unauthorised animal We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused. Australian Standards relate to the use of bunk beds and state that: "Children under the age of 9 years are not permitted to use the top bunk. Children must not play on the top bunk" Please take this into consideration when making your booking. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.