After 2 pm
Before 10 am on day of departure
Mon – Sat: 8.00am - 5.00pm Sun: 9.00am - 5.00pm
Low Season Cancellations & Changes - Date Changes - Subject to availability and incur an admin fee of $50 as well as any tariff difference, must be confirmed 7 days prior to arrival. - More than 7 days prior to arrival incur an administration fee of $50 - Less than 7 days prior to arrival - an administration fee of 100% of 1 night's stay. - Less than 1 day prior to arrival - no refund. Peak Season Cancellations - More than 30 days prior to arrival will be refunded 50% minus a $50 administration fee - 30 days or less prior to arrival - no refund Refunds will not be given for early departures, change of mind, cancellation on arrival or inclement weather
At Secura Lifestyle, we pride ourselves on being pet friendly under limited and strict conditions. It is of course our intent and goal to provide you with not only a wonderful and enjoyable stay with us, but also a happy and safe one. Pets are welcome at Managers’ discretion. No pets are permitted in park accommodation except specifically designated Pet Friendly Cabins. Portable outdoor kennels are available for hire with cabins if required. Dogs must be kept on a lead at all times and not left unattended. All waste must be collected and disposed of appropriately in garbage bins. Pets are not permitted in the pool area or camp kitchen.
Full payment is required at the time of booking for all online reservations. Lay-by is possible if you contact the Park directly.
Visitors who stay overnight will attract a fee depending on the time of year and accommodation type.
TERMS AND CONDITIONS Deposits and Payments - Full payment is required at the time of booking for all online reservations. REFUND CONDITIONS - Provided the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded in the original method paid and to teh same account or credit card as the one that paid the deposit CREDIT CARDS: A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card. SPECIAL REQUESTS - are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation. Minimum stays may apply as per the booking chart. We reserve the right to refuse a booking at any time from any person reasonably believed to: • Not be the person named on the booking request • Not be the person named on the credit card or not be authorised to use the card • Not be able to pay for any charges • May cause damage to the property of the Park or other guests • May exhibit socially unacceptable behaviour • Be younger than 18 years and not accompanied by a responsible person over that age • We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused. BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits. ABN:65 646 792 904
Contact the BIG4 National Support Office via our contact us page.
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