Booking Terms and Conditions

Check In

After 2pm


Check Out

Before 10am on day of departure


Reception Hours

Mon – Sat: 9.00am - 5.00pm. Sun: 9.00am - 4.00pm


Changes and Cancellation

Customers who book a break on BIG4.com.au will be covered by the BIG4 COVID-19 Flexi Booking Policy and the BIG4 Brand Promise, see the 'what you need to know' section, below, for more details.


Pets

At Secura Lifestyle, we pride ourselves on being pet friendly under limited and strict conditions. It is of course our intent and goal to provide you with not only a wonderful and enjoyable stay with us, but also a happy and safe one. Pets are welcome at Managers’ discretion. No pets are permitted in park accommodation except specifically designated Pet Friendly Cabins. Portable outdoor kennels are available for hire with cabins if required. Dogs must be kept on a lead at all times and not left unattended. All waste must be collected and disposed of appropriately in garbage bins. Pets are not permitted in the pool area or camp kitchen.


Deposits and Payments

Full payment is required at the time of booking for all online reservations. Lay-by is possible if you contact the Park directly.


Fees

Visitors who stay overnight will attract a fee depending on the time of year and accommodation type.


What you need to know

COVID-19 Flexi Booking Policy: Withstanding rights under consumer law, guests will have the option to select a new date for their existing booking or accept a credit valid for up to 12 months should any of the below criteria impact their planned stay: • You or an immediate family member becomes sick with COVID–19 • You are forced into self-isolation • You are awaiting the results of a COVID–19 test or • A State Government or Commonwealth Government directive is issued and means you are no longer able to travel to or from your destination. Any difference in booking value will need to be paid direct to the park as per their usual booking terms and conditions. To request either a change to booking dates or to receive a credit for a future booking in relation to the COVID-19 Flexible Cancellation Policy the customer will need to contact the park directly. To utilise this policy a guest must: • Have made their booking on BIG4.com.au, and • Where requested, provide proof to the park where the booking is held of COVID-19 impact as listed above. Any cancellation which is deemed not applicable to the Flexible Cancelation Policy will need to comply with parks usual terms and conditions, see below.mply with parks usual terms and conditions: Low Season Cancellations & Changes- Date Changes - Subject to availability and incur an admin fee of $50 as well as any tariff difference, must be confirmed 7 days prior to arrival.- More than 7 days prior to arrival incur an administration fee of $50- Less than 7 days prior to arrival - an administration fee of 100% of 1 night's stay.- Less than 1 day prior to arrival - no refund. Peak Season Cancellations- More than 30 days prior to arrival will be refunded 50% minus a $50 administration fee- 30 days or less prior to arrival - no refund. Refunds will not be given for early departures, change of mind, cancellation on arrival or inclement weather.

TERMS AND CONDITIONS Deposits and Payments - Full payment is required at the time of booking for all online reservations.

REFUND CONDITIONS - Provided the necessary notice has been given and you are able to receive a refund, the remaining deposit will be refunded in the original method paid and to the same account or credit card as the one that paid the deposit.

CREDIT CARDS: A credit card must be produced in the name of the person staying at the Park on check in. Any damage caused may be charged against that card.

SPECIAL REQUESTS - are on request basis only and are not guaranteed at the time of booking. Please contact the Park for confirmation.  Minimum stays may apply as per the booking chart.

We reserve the right to refuse a booking at any time from any person reasonably believed to: 

• Not be the person named on the booking request
• Not be the person named on the credit card or not be authorised to use the card
• Not be able to pay for any charges
• May cause damage to the property of the Park or other guests
• May exhibit socially unacceptable behaviour
• Be younger than 18 years and not accompanied by a responsible person over that age
• We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking Park Rules. No refund will be given and charges will apply for any damage caused.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits. ABN:65 646 792 904