Booking Terms and Conditions

Check In

Check-in is from 2pm onwards. Our reception is open 24 hours a day.


Check Out

Check-out by 10am


Reception Hours

9:00am to 5:00pm. 8:30am to 5:00pm Weekends and Holidays


Changes and Cancellation

Best Flexible:

1. Reservations can be amended or adjusted up until 24 hours prior to your scheduled arrival.

2. First night is payable at the time of booking.

3. Should you wish to cancel your booking you must notify the park 24 hours prior to your scheduled arrival. Deposits will only be refunded if the park is notified 24 hours prior to your scheduled arrival (less an administration fee of $50).

4. If notice of your cancellation is received within 24 hours to your scheduled arrival time, the park may retain all monies paid.

5. If you do not arrive on your reservation date your booking will be cancelled without refund or credit.

 

Early Bird & Midweek Special:

◆ Non-Refundable credit card pre-payment is required for entire stay at the time of booking.
◆ Reservations cannot be cancelled, amended, or adjusted after booking.
◆ If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
◆ Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay.

 

Semi-Flexible Rate (7 Day Cancellation)

1. Reservations can be amended or adjusted up until 7 days prior to your scheduled arrival.

2. First night is payable at the time of booking. Outstanding payment due 7 days prior to your scheduled arrival.

3. Should you wish to cancel your booking you must notify the park 7 days prior to your scheduled arrival. Deposits will only be refunded if the park is notified 7 days prior to your scheduled arrival (less an administration fee of $50).

4. If notice of your cancellation is received within 7 days to your scheduled arrival time, the park may retain all monies paid.

5. If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
6. Reservations made within 7 days to arrival require full payment at the time of booking and are non-refundable.

 

Semi-Flexible Rate (30 Day Cancellation)

1. Reservations can be amended or adjusted up until 30 days prior to your scheduled arrival.

2. First night is payable at the time of booking. Outstanding payment due 30 days prior to your scheduled arrival.

3. Should you wish to cancel your booking you must notify the park 30 days prior to your scheduled arrival. Deposits will only be refunded if the park is notified 30 days prior to your scheduled arrival (less an administration fee of $50).

4. If notice of your cancellation is received within 30 days to your scheduled arrival time, the park may retain all monies paid.

5. If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
6. Reservations made within 30 days to arrival require full payment at the time of booking and are non-refundable.

 

Summer Holiday Rate

1. Reservations can be amended or adjusted up until 90 days prior to your scheduled arrival.

2. First night is payable at the time of booking. Outstanding payment due 90 days prior to your scheduled arrival.

3. Should you wish to cancel your booking you must notify the park 90 days prior to your scheduled arrival. Deposits will only be refunded if the park is notified 90 days prior to your scheduled arrival (less an administration fee of $50).

4. If notice of your cancellation is received within 90 days to your scheduled arrival time, the park may retain all monies paid.

5. If you do not arrive on your reservation date your booking will be cancelled without refund or credit.
6. Reservations made within 90 days to arrival require full payment at the time of booking and are non-refundable.

 

Stay 4 Save 25%:
◆ Minimum of 4 nights stay applicable.
◆ First night Non-Refundable payment is required at the time of booking.
◆ Reservations may be cancelled or amended up until 2pm prior to your arrival with the first night non refundable payment forfeited.
◆ If you do not arrive on your reservation date your reservation will be cancelled without refund or credit.
◆ Offer cannot be combined with any other promotional offer and is not valid with any other discount.
◆ Name on the reservation must be the same as the credit cardholder's name and same individual must check-in for the stay.
◆ If you wish to reduce your nights booked after commencement of your stay with us, we will hold your remaining funds in credit for 12 months from the day of cancellation.

 

For full terms and conditions which apply to all bookings, please contact the park.

 


Pets

For the comfort of our guests, BIG4 Ingenia Holidays Queenscliff Beacon has a strict no dog policy with the exception of medically required guide, hearing or disability dogs.


Deposits and Payments

A deposit is required at the time of booking to secure your reservation. The deposit amount may change based on the tariff type selected. See terms and conditions of tariff types below in Changes and Cancellation.


Fees

Rates are nightly for up to two people, unless otherwise indicated. Infants under three years old stay free; fees apply as indicated for additional guests two years old and over. All guests under 18 years old are to be accompanied by a parent/guardian. Day visitors over two years old will be charged at $20 per person. Rates and minimum booking periods are subject to change without notice.


What you need to know

Cancellation must be notified in adherance to your rate specific terms and conditions. Failure to advise of your cancellation, or if you do not arrive by 10am on the day after your scheduled arrival date, may result in your booking being cancelled without any refund to you. Any changes to your reservation are subject to availability. Some rates or packages may not be changed or cancelled. 

  • All accommodation and facilities are non-smoking.
  • BIG4 membership must be valid at the time of arrival to receive applicable discount.
  • Cots, highchairs, hair dryers and disabled aids are available at no additional charge.
  • Special requests are subject to availability at the time of request.
  • Bunk Beds: “Warning – due to the statistical chance of significant injury children under the age of nine years old are not permitted to use the top bunk; children must not play on top bunk.” (Australian Standards AS/NZS 4220:2003)
  • Occupancy: sites - up to eight people, (maximum four adults) per site. In consideration of guests following onto your site, please relocate tents additional to your caravan and annex, every three days. Maximum additional tent may be no more than 2.4 x 2.4m. Accommodation - up to the maximum occupancy as specified.
  • BIG4 Ingenia Holidays Queenscliff Beacon is family orientated and, with this in mind, an 10pm noise curfew is in place to ensure enjoyment for all guests.
  • Guests may be requested to provide photo ID and a valid credit card on arrival. VISA and MasterCard are accepted. Guests agree that all information they provide for their booking is true and correct.
  • BIG4 Ingenia Holidays Queenscliff Beacon does not accept liability for any errors or omissions on this website. Whilst every effort is made to ensure the information is accurate, management cannot guarantee that the website is free from errors or faults and reserves the right to amend information listed at any time.
BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.