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Cancellations of a booking received more than 30 days prior to the arrival date, can be processed in 2 ways:

• The deposit amount is refundable, less a $30 administration fee per booking, or
• The full deposit amount is held as a credit to put towards a future stay with BIG4 Aireys Inlet, to be used within 6 months. Credits are non refundable.
• Cancellations received within 30 days of your arrival date will result in the forfeit of the deposit and full balance paid.
• Cancellations must be made in writing, via email.

Changing your reservation/s

• Change of dates must be made up until 30 days prior to arrival, subject to availability.
• Change of dates made within 30 days are also subject to availability.
• Any changes of rates for the new travel dates will require payment of the difference at the time the changes are applied.
• Reducing the number of nights for a current booking, (within 30 days of arrival), will result in a held guest credit for 6 months – these nights are non-refundable.
• Any minimum night stays that were current at the time of your booking will still apply.
• Early departure: No refunds or held credits will be given should you decide to reduce your stay as an in-house guest.

To confirm your reservation/s, a deposit is required at the time of booking via credit card or funds transfer. Payment of the deposit via funds transfer requires actioning immediately to allow for processing, in order to confirm the reservation.

• Failure to receive a deposit will result in automatic cancellation of the booking/s.
• Payment of the final remaining balance is due prior to 30 days of your arrival date.

For this park

Consideration is made for customers travelling with well-behaved pets, throughout most times of the year. Designated caravan sites, tent sites and cabins are put aside for this purpose. Anyone wishing to bring a pet to the park must comply with the following requirements.

• You must inform the park manager of your intention to bring a pet and seek their permission prior to arrival. Including details of your pet in your online booking is sufficient for this purpose.
• You may not bring no more than two pets per site.
• Pets must always be under control and not negatively impact on the peace and enjoyment of any other user of the park in any way.
• Pets cannot be left unattended within the park at any time.
• When not confined to the dwelling, pets must be restrained on a leash within the boundary of the customer’s site.
• Pet's must be on a leash when walking around or within the park and must stay within the pet-friendly area.
• Animal waste must be picked up and disposed of immediately.
• Pets are not permitted to be inside or tethered to any of the park's communal facilities including the camp kitchen, amenities, pool or BBQs as marked on the map.
• Pets are welcome in our outdoor communal spaces, however they must be on a lead, and under control at all times. When in communal spaces, our human guests take precedence - if your pet is disrupting or frightening others (particularly children), we ask that you remove your dog immediately.
• Pets may not enter, or be on the balcony of, a hired dwelling (other than those designated as pet friendly). This includes Ensuite Site bathrooms.

To ensure the enjoyment of all park users, failure to comply with these rules can result in you being asked to leave the park.

For compliance with local laws, please see the Surfcoast Shire, 'Dog Regulations' pamphlet, available from the office.

Travel insurance and weather events
It is highly advised to look at travel insurance for cover due to unforeseen circumstances including weather events/conditions, event cancellations, medical expenses, health pandemics and loss or damage to personal baggage. Within the cancellation period of your booking, a refund will not be made due to weather conditions/events.

Vehicles
Strictly only one vehicle is allowed per site/cabin. Limited parking for additional/visitor’s cars is available outside the front fence of the park. Please contact reception prior to arrival if you are bringing a trailer or boat as we cannot guarantee space to park these on-site.

Fires
Fires are not permitted in the park (including coal based BBQs), other than our seasonal communal Fire Pit which is to be lit and managed by park staff only.

BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park or park listed on BIG4.com.au. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4.com.au park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.