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If more than 7 days notice is given for a reservation cancellation during off-peak season, guests will be refunded their full payment less a $50.00 AUD cancellation fee per cabin or site. At least 7 days notice must be given for booking or date alterations. An administration fee of $50 per reservation will apply for each date change or change of cabin/site type made. Date changes are subject to availability. If cancelling within 7 days of due arrival date no refund will be given. If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited.

Cancellation Policy: Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Peak Season Cancellation Policy: Includes public holidays, long weekends, and special events – bookings require a security deposit of the first nights tariff when booking. If you do not notify the park of your cancellation or do not arrive by 10am the day after your scheduled arrival date, your booking will be cancelled and deposit forfeited. Park Lane Holiday Parks reserves the right to cancel bookings for ‘no shows’.

Full payment is taken at time of booking. Group Bookings: Upon booking for a group (10 or more bookings), a deposit of $100 is required per cabin/villa and $50 per powered/ensuite site. This deposit is non-refundable for cancellations within one month of the arrival dates. Any cancellation more than one month prior to the arrival date will incur a $50 administration fee per booking and all remaining amounts will be refunded.

For this park

At BIG4 Shepparton Park Lane, we understand that your pets are a part of the family! That's why we're happy to offer a wide range of pet-friendly accommodation to suit your furry little friends.

As a family friendly park, the safety and comfort of all our guests are of the utmost importance. We welcome all well-behaved dogs into our parks and other pets by negotiation. Guests can discuss their specific needs by contacting reception and speaking to one of our friendly Guest Experience Officers.

For the comfort of all our guests, here are some of the things you'll need to know when staying at BIG4 Shepparton Park Lane Holiday Park with your pet.

Things to know:

• In accordance with the Disability Discrimination Act 1992, Service/Assistance Dogs are exempt from this policy and are welcome in ALL Park Lane Holiday Parks.
• For our guests who may experience severe allergy issues, we offer designated cabins that are strictly pet-free for your convenience. Please contact reception and speak to one of our friendly Guest Experience Officers who will be able to assist in finding the right cabin for your next holiday. We cannot guarantee the availability of a pet-free cabin and therefore strongly recommend you discuss your preference upon booking your accommodation, rather than at check-in.

For dogs to be permitted in the park and in cabins, they must meet the following criteria:

• Pet Friendly Cabins accommodate up to 2 pets at $15 per pet per night which can be paid before arrival or at the park when you check in.
• The breed and size of the dog must be declared at the time of reservation.
• Dogs must be house trained and well behaved.
• Though we understand that dogs do bark, excessive and ongoing barking is not ideal for guests to enjoy a peaceful getaway.
• Dogs that shed excessively will not be permitted inside the cabins
• For the health and safety of all our guests and their pets, all visiting dogs must be treated for fleas prior to arrival and be up to date on all vaccinations as required.
• “Dangerous Dogs” as defined in 34A of the Domestic Animals Act 1994 are prohibited within all parks.
• The acceptance of pets (including but not limited to dogs), is at the ultimate discretion of Management. Acceptance may be revoked at any time.

Our Doggy Do & Don’ts:

• Dogs are the responsibility of their owners at all times and must not be left unattended inside cabins unless crate trained and enclosed in a suitable crate. Where dogs are kept in a crate in a cabin;
  • The temperature of the cabin should also be maintained in such a way suitable for the weather.
  • The dog must not be left unattended for extended periods of time or overnight.
• No wet or excessively dirty dogs are permitted inside cabins.
• Owners must pick up after their pets and deposit in the wheelie bins provided.
• All dogs must be kept on their lead whilst out in the park.
• Pet blankets and accessories are not to be washed in the cabin or communal washing machines.

Guests are requested to advise reception of any loss or damages that may have been caused during their stay. Staff will review the situation and where necessary, charges will be applied as per the guest’s reservation terms and conditions.

Persons under 18: Persons under the age of 18 are not permitted to make a reservation. We reserve the right to cancel any of these reservations.

Check In Policy: Please note that all guests are required to have a credit card upon check in as a pre-authorisation/security for the booking. This pre-authorisation of $5.00 will be deducted per Cabin or Villa. This is not a charge to your account and will only be used in the case of any unexpected damages, excessive cleaning requirements and other loss found upon check out (fair wear and tear excluded). Should additional funds be required to cover these charges they will be deducted from this card. Cash bonds are not accepted. Depending on the financial institution of the card used for the pre-authorisation, it is automatically released from the hold within 5-10 working days.

Rate Inclusions for Bookings

All rates are quoted for 2 guests only

• Extra person charge for cabin and villa accommodation is:
  • 14 years old and older – $19 per person per night
  • 3 to 13 years old – $15 per child per night
  • 0 to 2 years old – Free
• Extra person charge for sites and ensuite sites is:
  • 14 years old and older – $14 per person per night
  • 3 to 13 years old – $12 per child per night
  • 0 to 2 years old - Free

Accommodation Allocation: We endeavor to provide the accommodation you have booked; however we reserve the right to re-allocate to the same style of accommodation if deemed necessary.

Villa and site capacity

• Villas – extra persons complies with maximum villa occupancy for each villa type
• Sites – maximum persons per site is six

Group Bookings

• Park Lane Holiday Parks offer great deals for group/club bookings – please speak with management for specials and inclusions.
• We require a nominated contact person for the group/club
• All bookings require a security deposit of $50 per site and $100 per cabin and villa when booking

Bunk Beds: Please be advised: Work Law Health & Safety state that operators must comply with the Australian Standard AS/NZS 4220:2003 “Children under the age of 9 years are not permitted to use the top bunk, children must not play on top bunk”. Please take this into consideration when making your booking.

Supplies: A complimentary starter pack of tea, coffee, sugar and soap are provided in your cabin and villa accommodation but please note these are not restocked during your stay.

Promotional Material: You and/or the children in Park Lane Holiday Parks may be photographed for historical and marketing purposes, please let management know if there is any reason you cannot be photographed. Should your image be reproduced, you will have no interest in copyright of the image, which is the sole right of Park Lane Holiday Parks and Parky’s Fun Park. You will not be entitled to financial reimbursement for participation in photographs and/or their subsequent publication.

Privacy Policy: Park Lane Holiday Parks respects your privacy and are committed to protecting that privacy. Accordingly, we will only deal with your personal information in accordance with our privacy policy.

BIG4 Holiday Parks: BIG4 Holiday Parks of Australia Pty Ltd is not the owner of any particular BIG4 Holiday Park. BIG4 Holiday Parks facilitates this booking service and is not responsible for the provision of services, standard of facilities or payments received. All bookings are made directly with the individual owner of this BIG4 Member Park and therefore BIG4 Holiday Parks will not accept any claims for refunds or credits.